Case Manager

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Case Manager, Product Safe & Compliance PR&C
IKEA of Sweden, Älmhult

Today we have several processes within IKEA resolving deviations related to our product range, within the coming years we merge theses processes in to one process. To gear up, we already now are looking for tomorrows Case Managers/Deviation Leaders to join the current Safety & Compliance team in order to prepare for future assignment within the IKEA Product Quality deviation process.

Purpose with the job:
To make the range sellable by securing safe and healthy products that corresponds to legislations and exceeds customer expectations. The purpose of this role is also to lead and coordinate the work in managing and resolving deviations and related actions; so that the defined objective and scope is delivered on time and within budget.

Your tasks will include:
The overall assignment is to improve Customer satisfaction, reduce Cost of poor Quality, eliminate product non compliance, and reduce risk for negative media impact on the IKEA brand. You will also:
-Lead and manage the assigned cases according to defined process
-Create and manage the project time plan for the case
-Lead and manage the resources involved in the case
-Assure that the case progresses according to plan and within scope
-Secure Deviation council preparations and decision(s) when needed
-Drive escalations to decision
-Document and inform key stake holders concerned about case status
-Assure the execution of case related actions (Immediate action, CAPA, Correction, Claim, risk communication, recall and notification)
-Follow-up decided actions
-Manage evaluation of actions executed after close and handover project results to business
-Share the learning to relevant stakeholders

Your knowledge, skills and experience include:
-3-5 years experience and good knowledge in deviation handling within the area of Product Quality and/or Safety & Compliance across a global supply chain set up
-Preferable basic knowledge regarding global product requirements related to the IKEA range
-Preferable Six Sigma Greenbelt or corresponding
-Good analytical skills in problem solving (DMAIC) incl root cause analysis & CAPA
-Several years working experiences in a leading position within quality field within a supply chain or product development
-Excellent knowledge and strong experience in project management
-Excellent communication and presentation skills
-Excellent language skills in English, both written and oral

Is this the right challenge for you?

You are a strong Leader and act from a holistic view across functions with a pragmatic approach and decisiveness to take the next steps. You live and promote IKEA values and principles, as well as you believe in the concept of 'One IKEA' and using process orientation as an enabler for this. As a person you are a dynamic, action oriented and self-motivated, being confident in making independent decisions. You are a team player who actively works to share knowledge and coaching others. You have a strong ability to handle complexity and to deal with multiple activities simultaneously and have a proven track record in getting things done!

Please note that we have a preferred candidate for this position.