Center of Excellence (CoE) Project Lead

If you are motivated by delivering an excellent seamless omni-channel experience for customers and employees, there is now a great opportunity to join Group Channels & Technologies in a role as Center of Excellence (CoE) Project Lead.
Based on Swedbank Group strategies, you will plan and coordinate transformation initiatives together with key managers, Chief Product Owners (CPO) and stakeholders.

You will work in cross competence set-up to define and deliver digital channels solutions and services for the future omni-channel customer meetings.


In Swedbank you have the opportunity to:

- Take an instrumental role in coordinating major transformation initiatives as part of the Channels investment portfolio, with focus on continuously modernizing the bank and making our customer’s lives easier.

- Facilitate work together with the Channels development areas and business stakeholders to deliver group wide Omni-Channel solutions that provide business and customer value.

- Support Head of Channels with executive reporting and follow-up on. transformation initiatives and work closely with Channels Management team.

- Facilitating collaboration with different stakeholders to ensure a successful way of working and overall understanding our stakeholders’ needs.

- Be part of an inspiring culture and workplace, together with the Channels team and colleagues.

- Prepare and lead information- and competence sharing sessions across the group.



What is needed in this role:

- High level of Project Management expertise, preferably with a consultant background.

- Result driven, humble, and not afraid to take on challenges with unclear frames.

- Very good level of understanding of the related business challenges as well as Lean Agile mindset and practices.

- Skilled “people person” with the ability and drive to collaborate with many different stakeholders, coordinating, coaching and connecting people.

- Ability to take decisions in the interest of Swedbank (balancing different needs).

- Demonstrated experience in change management and transformation journeys with a proactive and problem-solving mindset.



What we offer when you join us:
- An open, simple and caring culture
- Opportunity to create the best experience for our customers
- An international, sustainable and inclusive work environment
- Development opportunities and advancement in your career
- Flexible working options
- Access to Group performance program, company pension plan, optional health insurance, and other benefits (https://www.swedbank.com/work-with-us/compensation-and-benefits.html)

Join our team and...
be part of the Channels Center of Excellence. You will work closely with the whole Channels Management Team and key stakeholders to define the future of Swedbank’s Group-wide channel development.

The Channels Portfolio & Transformation unit is responsible for setting group-wide pre-requisites to deliver seamless end-to-end experiences across channels, for customers and customer-facing employees, independent of where the customer journey begins.”
Ida Westin, acting Head of Channels Portfolio & Transformation, your future manager

We look forward to receiving your application by 27.11.2023.


Location: Stockholm HQ

Contacts

Recruiting manager: Ida Westin, +46 72 880 90 12

SACO: Camilla Ivarsson, +46 8 58 59 44 37

Finansförbundet: Åke
Skoglund, +46 8 58 59 02 88

We may begin the selection during the application period, so we welcome your application as soon as possible.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability - everybody is welcome.

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