Central Technical Support Engineer - Car Service Business

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Let's introduce ourselves

The purpose for Car Service Business is to enable an effortless car usage and service experience. The automotive industry is currently under-going a significant transformation driven by changing consumer behaviors, technology shifts and digitalization.
At Global Technical Support, within Car Service Business you are part of a global team with the purpose to safeguard that our consumers continuously have the freedom to move, by providing preventative & precise support for our mobility solutions. 


What you'll do

As a Central Technical Support Engineer, you are the interface between markets and problem-solving functions within Volvo Cars Central functions. You will be key in our continuous change in finding solutions to problems and get our products repaired and back in customer hands, and all workweeks will be different.
Is this a workweek you find exciting?
-    Fault trace a car with Electrical / Hybrid / Engine issues. 
-    Connect to a retailer workshop to assist with software download.  
-    Handle cases with different technical questions, important with correct, swift and timely response as we help workshops to repair the cars for our customers.
-    Setting up logging equipment and send to a car in a workshop.
-    Cooperate with other Technical Helpdesk Colleagues in the markets globally.


What you'll bring

You are a true team player who collaborates across teams, levels, and locations, as interacting and balancing internal stakeholders is a part of every workday. We believe you are curious, good at networking and making contacts, which is necessary in this position to solve problems.
You are also a person with high integrity that feel comfortable to stand up for your findings in a way that creates trust. 
We believe you have after-market experience, as well as experience from Engine, Battery Electrical Vehicles, SW, Electronics. 
As you will communicate with stakeholders globally, it is very important to have solid spoken and written English skills, as well as strong presentation skills. 
Most of all, we believe you are strongly passionate about the technical side of our cars, with the end-customer in focus and pushing our innovation forward. 

Location
You will be based at Volvo Cars facilities in Torslanda, Sweden. 
We offer you a clear purpose and empowerment from day one, continuous feedback, learning and growth, a dynamic and respectful work environment that promotes work life balance