Chief of Staff

Puzzel is a fast-growing B2B SaaS company and our ambition is to be a clear European leader by 2023.
We are playing in customer experience (CX) with a focus on omni-channel customer service platform (the category is called ‘CCaaS’ or ‘Contact-center-as-a-Service’) with the flexibility and scalability to support local enterprises and global corporations.
Headquartered in Oslo, Norway and with further offices in the UK, Sweden, Denmark, Finland and Bulgaria, we have over 20 years of pure cloud experience.
Puzzel was recognised as a Challenger in Gartner’s Magic Quadrant for Contact Centre as a Service for the fifth consecutive year.
Key Data Points
€40m in revenue FY2020 growing 25% YoY
Currently ~200 employees, with ~65 in the product development team
Investors
Marlin Equity Partners acquired Puzzel in 2019 – and has subsequently supported acquisitions by Puzzel of two UK based technology leaders.
Find out more at www.puzzel.com


Role and Responsibilities
Are you a high performing individual ready to contribute to a growth journey? If so, we’d love to hear from you.
The Chief of Staff works as the CEO’s right hand enabling the CEO to maximise time focused on strategic initiatives and relationships, decision making and running the business.
The Chief of Staff should organise and undertake data gathering, analysis, project management of strategic projects and follow-up on strategy execution, working closely with the CEO and the leadership team.
The Chief of Staff’s responsibilities fall within three main categories:
55% Business operations
30% Project management
15% Executive support
Business operations, organisational alignment and strategy execution
Puzzel has an ambitious agenda to grow its business across Europe.
Strategy execution is supported by OKR (early days) and annual Strategic Initiatives that support the business plan and budget as well as ad hoc investigations, recommendations and projects. The Chief of Staff will act as the OKR ambassador internally and will ensure planning, execution and alignment. In addition you will support strategic business development initiatives.
The work will be scoped at the request of the CEO to investigate or fix an area, or directly by the Chief of Staff by highlighting gaps in current processes. An initial analysis often leads to a set of recommendations that are then driven as a project.
Project management
The Chief of Staff acts as a project manager or sits in project steering committees on behalf of the CEO on projects that are of special interest. This role can include all or some of the tasks relating to project management and will often be based on the initial analyses described above. The Chief of Staff will also get the responsibility for companywide projects.
Executive support
The Chief of Staff arranges and facilitates most of the CEO’s meetings such as the monthly Board and executive meetings, quarterly business reviews (QBR) and the weekly leadership meetings. The CEO still manages his own email and calendar, but the Chief of Staff assists and will have full access to the calendar. Part of this work is to support the CEO and the leadership team, build presentations for internal and external meetings and manage successful completion of the actions that result from these meeting.
The role is also likely to involve close interworking with our investor team on specific areas of interest or improvement.
The role is also likely to involve close interworking with our investor team on specific areas of interest or improvement.
Experience / technical skills:
Strong academic background (Master degree and/or MBA) from a tier-1 university
5 years of experience from private equity, investment banking or management consultancy (or equivalent role in the tech industry)
Have a good understanding of areas such as business planning, strategy process, project management, change management and communication
Good understanding of financial data, key metrics and high level of data literacy
Experience from the software / tech industry is a plus
Strong working experience with both Excel, PowerPoint
Fluent in English. Nordic language is not a prerequisite but seen as a plus.



Personal skills:
Great interpersonal skills, able to influence effectively at all levels of the organisation
Structured and analytical
Problem solver
Goal oriented.
Action oriented and implementation capacity
Energetic and enthusiastic for new initiatives
Adaptive and assertive



Location: Stockholm or Oslo
Compensation: Package will consist of competitive fixed salary plus bonus
Öppen för alla
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