Chief Service Designer Volvo Trucks

ARE YOU READY?
Are you passionate about imagining and influencing the future through design? Do you want to be in the forefront of the transportation industry creating new services for our customers? If so, Volvo Group Design is the place to be.


THIS IS US, YOUR NEW COLLEAGUES

Volvo Group Design is the design function for the Group’s brands and business areas. The team provides design to products, digital solutions and services from the three studios located in Gothenburg, Sweden, Lyon, France and Greensboro NC, US.


We are now looking for a skilled and passionate Chief Service Designer to join our Volvo Trucks design team located in Lundby, Gothenburg.

Position Description


As the Chief Service Designer for Volvo Trucks, you will lead and motivate Service Designers, UX Designers and others that work to translate business strategy and customer needs into viable and desirable commercial solutions. You lead scope setting and prioritization activities and strive to secure value through strategic design, human-centric ways of working and effective process and interaction facilitation.


You lead the work across a wide range of areas, including: wider industry trends analysis, business models and value propositions, future concepts and roadmaps, business cases and outcome definitions, customer/user research and analysis, customer experience design, process facilitation and visual communication and storytelling to package and communicate findings, insights and data in a clear and impactful way.


We offer you an interesting role where you will collaborate within multi-disciplinary teams to innovate, design, prototype and build solutions in cutting edge areas such as electromobility, automation and connectivity.


At Volvo Group Design you will work with skilled and passionate colleagues in all areas of design to bring premium products and services to the market.


Requirements
Degree related to Service Design and behavioural science discipline or innovation/business management
Minimum 8 years of industry experience.
A strong understanding of human-centered design and Service Design methodologies and the process from research to development.
Experience with planning and conducting customer research.
Experience of strategy development.
Experience of stakeholder management, organizational change management and change process facilitation.
Proven abilities to build networks and partnerships.
Knowledge and experience of facilitation tools and methods.
Visual communication and prototyping skills to create & communicate product-, service- and business design artefacts and strategies.
Project management skills.
Excellent communication and presentation skills.
Fluent in English.

Profile
Strong business acumen and customer focus.
Strong collaboration and interpersonal skills.
Ability to adapt approach and demeanor in real time to match shifting demands of different situations.
Open to explore differences in perspective, thought and experience of people from a variety of backgrounds.
Results oriented and with high professional standards.
Structured, process oriented, persistent and with an ability to see patterns in complex information.
Curious and willing to pursue a deep understanding and continuous learning.
Team player that enjoys motivating and supporting others.

In this position you will report to the Design Director for Volvo Trucks and be placed in Gothenburg, Sweden.


If you have the required design background and inclusive mindset that we are looking for you might be our next colleague. Send in your portfolio LINK and CV today!


If you need more information you are welcome to contact:
Jonathan Disley, Volvo Group, jonathan.disley@volvo.com


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.