Chinese speaking Customer Service Associate

ABOUT US
Orange Sky AB is a Stockholm based e-commerce company founded in 2012. The company currently consists of 4 fast growing brands - Sudio, Gaston Luga, Marc Mirren and Mighty Solo - and has a track record for fast scaling of new brands internationally. Today the group of brands has 90 co-workers in Stockholm Sweden (headquarters) and 30 in Zhongshan China.
Gaston Luga is a Swedish lifestyle fashion brand with a unique line of elegant but functional backpacks and accessories designed to be ideal companions when discovering the world. We strive to disrupt the backpack industry, aiming to be among the top 5 brands within 3 years. It is a bold objective, but together we will do it! Driven by ambitious and motivated founders and co-workers, the company culture is creative and collaborative where new ideas and initiatives are encouraged. As a growing international company, we are always open for new young professionals to join our Gaston Luga family. You might be one of them; after all, you are reading this, right?
JOB DESCRIPTION
Keeping customer satisfaction high is a top priority at Gaston Luga and we are now looking for someone to focus on our Chinese market. This job offers you both freedom and responsibility.
Your responsibility will be to ensure that our customers have a good overall experience. In this job you will learn about the latest strategies and softwares for customer service. Our co-operative company structure allows you to start new initiatives and to work closely with our other departments.
This is a 1 year contract for coverage of maternity leave. The placement for this job will be in Gaston Luga's main office in central Stockholm, Sweden.
REQUIREMENTS
Fluency in Chinese (Mandarin).
Must be able to communicate effectively in English
It is not a requirement that you know Swedish.
You are tech-savvy.
A positive attitude and willingness to exercise initiative.
Must be able to work well individually and in a team.
Ability to adapt to a changing environment and handle multiple priorities.
You consider yourself to be reliable, patient and attentive.



PREFERRED SKILLS
Previous customer support experience in an online environment.
Familiarity with Zendesk, helpdesk software and logistics.
Working proficiency in multiple languages



For this job your personal attributes will be much more important than education and previous work experience.
Please send your application and questions to career@gastonluga.com
Applications will be assessed continually.