ChromeOS Training Manager (German) to world´s leading IT company

We are looking for a ChromeOS Partner Training Manager who has an understanding of the retail landscape in German, Poland, and the Nordics in Oslo. This position is starting with 12 months contract with a strong possibility for extension.

About our client:

Our client is a multinational technology company that specializes in Internet-related services and products, which include online advertising, a search engine, cloud computing, software, and hardware. The company is in the market for more than 20 years with a worldwide presence. It is considered one of the Big Five companies in the American information technology industry.

The Role:

The ChromeOS Go-To-Market (GTM) team plays a critical role in growing the ChromeOS (Chromebook) ecosystem globally by collaborating with a variety of external ChromeOS partners including OEMs, Retailers, and other strategic partners

As the ChromeOS Partner Training Manager for the region, you will play an important role in our success. You will be responsible for and take ownership of overseeing all consumer Chromebook partner (OEM and retailer) education in the region, ensuring that retail sales associates and other customer service staff are knowledgeable about Chromebooks and recommend it to customers.

You will accomplish this by setting the training agenda for all our partners based on training need and strategic priorities; owning, developing and managing local training and advocacy programs and projects; enabling third-party vendor teams to deliver successful training sessions; working with our field teams; and collaborating closely with internal teams, including Global Partner Training, Sales, Retail Operations and Marketing, as well as by developing robust external relationships with key retailers and OEMs.

Your experience in learning and development, combined with your background in retail, will allow you to build a training strategy and deliver educational experiences that are engaging, memorable, and fun.

Responsibilities:

• Set the training agenda and KPIs for all our OEM and retail partners based on an assessment of training needs and strategic priorities
• Own, develop, and manage local training and advocacy programs and projects
• Ensure execution of the training agenda in collaboration with our third-party vendor teams
• Oversee local Chromebook partner education (OEM and retailer) in collaboration with our central teams
• Cascade globally created content and programs and localize where necessary
• Collaborate with local third-party vendors and field teams responsible for executing training, and managing relationships with retailers´ training leads
• Track product knowledge levels and drive improvements through training
• Lead the creation, coordination, and follow-up of training events and Ambassador/engagement programs that create delightful experiences for retailer sales associates
• Ensure we have the right third-party resources in the ground in each market to deliver the required training
• Creating Training Materials

Skill/Experience/Education

Mandatory

• BA/BS degree or equivalent practical experience +3 years´ experience in building and executing comprehensive, dynamic training programs, preferably in a retail and/or consumer electronics environment.
• Well-versed in adult learning and blended learning methodologies
• Capable of instructional design, delivery, and evaluation of training solutions
• Strong interest in consumer electronics and computing, and the technical details of these products
• Track record of effectively managing strategic partnerships with internal and external stakeholders
• Strong strategic mindset and ability to convert strategy into action
• Willingness to travel Ability to speak and write in English and German fluently
• Onsite Working Schedule: 3 days office, 2 days remote

Desired

• Understanding of the Nordic, German, and Polish retail landscape, and experience working with various retail partners
• Ability to speak and write Polish fluently (Nice to have)