Claims Analyst to Samsung

MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.

ABOUT THE COMPANY

Everything we do at Samsung is driven by an unyielding passion for excellence—and an unfaltering commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant and innovation is critical to a company’s survival. As we have done for 70 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success.

PURPOSE OF THE JOB

Verify, analyze and compensate customer claims of price protections, sales allowance spot, bonuses, marketing support and other discrepancies. Maintain and improve accrual accuracy based on analysis of results. Decide and implement actions in order to manage optimal accruals based on customer contract terms, analysis of sales data and claims. Analyze, identify and implement process improvements within above specified areas by sales divisions and customer.

POSITION IN ORGANISATION

Business Control Manager
Customer Claims Manager
Claim Analyst
KEY ACCOUNTABILITIES & JOB SCOPE

Analyze and administrate the process from customer contract to compensation by considering contractual terms, order history, sales volume and old/new price lists in accordance with company guidelines.
Identify opportunities for improvement and process development in tight cooperation with all liaisons to minimize numbers of claims.
Optimize lead-time from claim to compensation.
Analyze accruals, balance reports, KPI reports, sales data (sell-in and sell-out).
Maintain accrual structure for turn over based conditions.
Decide on and implement actions to improve accrual accuracy for turn over based conditions
Communicate condition reference numbers to colleagues in sales and to customers, in order to provide correct invoice references.
Develop and maintain good customer relations and pro-actively drive improvement of claim process with customers.
  LIAISONS

External Customers
Sales Managers
KAMs and Sales Representatives
Accounts Payable & Accounts Receivable
Accounting
Business controller
Business Integration
Order Desk
 

QUALIFICATIONS REQUIRED

Preferably University degree in Business Administration -Finance or equivalent
 

EXPERIENCE

Work Experience within Finance and/or accounting principles and practices, concepts and reporting of financial data (Accounts Payable, Accounts Receivable, Finance, Claims processer or equivalent min. 2 years)
ERP  experience, preferably from SAP (Finance and/or Accounting min. 2 years)
SAP FI and preferably sales flow experience
Analytical experience
Preferably experience from a global company
 

SKILLS

Office package, mainly advanced Excel (high level)
Common accounting principles (high level)
Strong communication skills in Swedish & English both written and spoken (high level)
Analytical and critical thinking skills (high level)
Conflict resolution and Problem-solving skills (high level)
Excellent customer service skills (high level)
Sales Deduction system knowledge (advantage)
Knowledge in other Nordic language (advantage)
Project management skills (advantage)
Knowledge in Microsoft Visio (advantage)
 

PERSONAL ATTRIBUTES

Sense of urgency and ability to work towards deadlines, prioritize and work under pressure
Driven & self-motivated
Service minded & ability to diffuse difficult customer challenges
Innovative, persistent and have an positive outlook to changes
A keen interest in the financial system & logic
Ability to build and maintain internal & external relationships and work as a part of a team
Ability to handle and analyze numbers and data
Ability to conduct detailed research for verification of claims
Ability to review and recommend claims policies and procedures
Ability to identify opportunities for improvement and suitable solutions
Ability to drive implementation of changes and work in project form