Claims specialist for Babyshop Group in Jönköping

The Babyshop Group is looking for a Claims specialist for our Customer Service department in Jönköping!

Do you have a passion for solving problems? Are you a team player who can connect our customers and suppliers while making sure all product claims are solved in a seamless and quick way? Would you like to work in the heart of The Babyshop Group and provide premium service for our customers world wide? Then you would be a perfect fit for our Claims specialist role.

About the Claims specialist role

The role belongs to Level 2, a sub-department within the Customer Service team that handles challenging cases which involve collaboration with other departments and third parties (suppliers). As a Claims Specialist you will spend your days in resolving customer errands that concern defective products and other product quality related issues. In addition to this, you will initiate claim cases with the suppliers and handle credit notes as well as spare parts. You will be consolidating reports on claim statistics and will forward the insight to your respective manager and other relevant teams within the organization. You will be expected to execute the existing processes, but also continuously improve them to make the role more efficient and to ensure that our customers receive premium service.

As a Claims specialist you will:

• Handle escalated customer inquiries concerning product quality
• Raise claims with suppliers in a timely manner (daily, weekly, monthly, quarterly, semi-annually depending on the commercial terms)
• Have full ownership of the claims reporting process
• Maintain and develop functional and efficient processes for handling all claim related tasks and projects
• Map and document all process changes
• Build and maintain a professional relationship with the suppliers and representatives of other departments within the Babyshop Group
• Continuously improve the claims process to improve quality, efficiency and effectiveness.
• Help out in other departments within Customer Service when needed

An excellent candidate:

• The ideal candidate will be a highly motivated team player and an inspiration to others with a drive and determination to deliver results
• Experience in customer service, sales, phone sales, retention or loyalty activities
• You are an executing doer with the ability to work across many departments to request information and solve problems
• Understanding that the details make the difference
• You have excellent computer skills and enjoy working with data
• No prestige regarding hitting the phone yourself to deliver results, or handling spare parts in the warehouse
• A “customer first” mindset with the understanding that speed and quality go hand in hand when it comes to handling claims
• You are good at finding ways to cut costs
• We want you to be innovative and challenge the old ways to open new doors
• Fluency in Swedish and English, spoken and written is mandatory
• Any additional language is a plus

Form of employment: Full time, permanent employment with 6 months of probation

Salary: Individual wage setting

Location: Jönköping, Norra Stigamovägen 4

Last application date is 2021.06.13. Interviews take place on an ongoing basis, and the position may be filled before the last application date.

Start date: as soon as possible

About us

The Babyshop Group is a dynamic, fast-growing company with great development opportunities. We offer varied work in a wonderful environment with ambitious colleagues who strive to achieve our common goals. We are a value-driven company and we hope you share our values; One family, Own it, Simplify and Lead not follow.

Our company consists of several online retailers: Babyshop, OiiDesign, AlexandAlexa, Lekmer and Melijoe. The company was founded in 2006 and is now one of the leading e-commerce companies in the premium segment for children's clothing and products in Europe.

For further questions, please contact:

Tess Holm, Customer Service Manager- Nordics, terese.holm@babyshop.se

Mariana Primorac, Customer Service Manager- International, mariana.primorac@babyshop.se