Client Manager to TriOptima

About Bravura:

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About the job:

This service is a direct recruitment, which means that the recruitment process takes place through Bravura and you are employed directly by TriOptima.

About the company:

TriOptima is a world-leading financial service provider that helps banks and institutions manage their OTC derivative contracts. Their products have, in total, freed up significant amounts of capital in the financial market and contributed to the reduction of both individual banks’ risks and systemic risk in the market. The head office is based in Stockholm, where the technology department, central functions and service management are located. The company also has offices in the financial worlds metropolis’; London, New York, Singapore and Tokyo. Their customers are mainly international investment banks and other financial players.

The company was founded as a start-up in Stockholm and today has about 170 employees at the Stockholm office and about 280 employees globally. TriOptima has a flat management structure, and everyone has a stake in the success of the products. The company values innovation and empower teams to be a driving force in the evolution of the products. As a global company with clients and colleagues around the world the working language is mainly English.

Tasks and responsibilities:

The triResolve Service Management team is the first line of contact for our clients with regards to the delivery of the triResolve OTC derivative portfolio reconciliation service. The Client Manager will provide support to our clients and work closely with the product, business, development and sales teams globally and thus the role varies to account for regional characteristics.

Initially the key responsibilities are within customer service and consists of:
• Daily assistance to subscribers on all issues relating to the service (via email, phone and in person)
• Trade data normalization / handling
• Review reconciliation output, investigate and fix differences
• Ensure structured and effective delivery of service
• Self- education about current and upcoming market regulations and other significant changes.

Education, Experience and Personal characteristics:

• B.Sc. within relevant field such as finance, business or technology
• Huge interest and understanding for the financial market and the process related to trade
• Experience working in a customer-oriented role, during or before your studies, for example within customer service at a bank
• Good understanding for business systems and Excel
• Fluent in English in both written and spoken, Swedish is an advantage
• Knowledge in other languages such as German, Italian, Spanish or French may also be beneficial

The candidate will have meticulous attention to detail and good people skills. Good written and verbal communication skills is a must. Knowledge about OTC derivatives, risk and/or technical ability is positive. Candidates with prior experience of collateral management, fund administration and/or financial regulation are especially welcome to apply for the position.

Other information:

Start: Upon agreement
Location: Central Stockholm
Salary: Upon agreement

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Sökord: finance, TriOptima, technology, business, banks, customer service, customer, bank, Excel, shares, first line of contact, daily assistance, trade data