Client Operations Specialist

Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately two million users around the world 🌍. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter" 💙.

Responsibilities

As Client Operations Specialist you will retain and expand clients in the Nordics through workshops and ROIs to help our clients understand the value of Benify. You will work closely with Client Success and ensure the team is well equipped with material, tools and processes to allow effective client management.

You will for example:

- Analyze data, conduct pre-studies/ROI analysis and assist with client-specific renewals

- Prepare and conduct client workshops and demonstrate value and ROI

- Coordinate and manage Client Success-related projects and processes

- Gather, select and present relevant data for stakeholders

- Develop standardized presentation materials, templates as well as review and update renewal standards to reflect client needs

- Share knowledge and best practice with the team regarding ROI, renewal standards, engagement, product knowledge, competitor analysis etc.

Personal attributes

We’re looking for an analytical person who can easily understand and make relevant conclusions from data and present them in an educational way. You are trustworthy, communicative and feel confident giving presentations and workshops for C-level stakeholders. Furthermore, you are business-minded and curious about monitoring the Benefits, Employer Branding and Communications market to identify improvements. As the role involves to challenge current processes and collecting the data needed, you also need to be independent as well as fostering a collaborative environment in the team and cross-functionally.

We see that you have:

- Minimum a bachelor's degree in business or similar field
- At least 1-2 years of experience within Commercial Operations, Consulting, Client Success, Account Management or Business Development

- Professional proficiency in Swedish and English, written and spoken

- Very good skills in PowerPoint, Power BI and Excel


It's a ⭐, thus not a requirement if you also have..

- Experience in Client- or Sales Enablement

- Experience creating and carrying out workshops with clients

- Experience or very good knowledge of the SaaS business model

Perks of being a Benifyer

- Collective agreement 📝

- Wellness allowance of 4000 SEK 🏃‍♂️

- 30 days vacation 🌞

- ITP1 Pension and Lifeplan - a pension tool that provides you with personalized advice to optimize your retirement planning 📈

- Annual conference overseas and a variety of social events and activities at our offices ✌️

- Workaction - possibility to work abroad within EU 🌍.

Practical information

Start: As soon as we find the right match, preferably in February/March! 🧐
Extent: Full-time, 100%
Location: Stockholm, Gothenburg or Malmö.

Apply by submitting your CV and/or your LinkedIn profile using the application form below. We screen applications continuously and may hire someone before the last application date.

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.