Client Program Manager

No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. We commit to providing possible best development and career growth to all our employees through digitalized learning ways in order to keep them up with development of technological changing.


In Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs.


The Regional Program Manager (RPM) has the Operational ownership of the regional service delivery towards the customer(s)
• The RPM is accountable for the operational relationship with our customers and owns the execution in the regional operational teams serving these customers
• Scope of responsibility is regional where Maersk is executing the business for the named customer(s). On exceptional cases scope could be limited to one area only or on the other hand scope could be expanded to cover multiple regions
Key Responsibilities:
Service delivery and customer satisfaction – 50%
• Maintain and improve customer satisfaction levels (NPS)
• Maintain and improve internal measurement and visibility of operational performance.
• Be the Account ‘point-of-contact’ and ‘go-to’ person for operational escalations
• Support the development of Global and Regional standards and IOPs
• Host and engage in regular customer service calls with overseas branches
• Support the commercial teams with enquiries and expertise into these areas
• Implement and verify implementation of cost reduction projects and support cost reduction projects in the customer supply chain


Productivity and Profitability – 20%
• Review operational processes and validate possibilities of productivity improvement against service delivery level and drive improvements accordingly
• Establish procedures that will minimize exposure to risk associated with compliance, trade controls and HSSE
• Make expertise and knowledge available to Operations and drive Operational Excellence through day-to-day execution and participation in inspirational workshops regionally and locally
• Represent the account(s) during additional business implementations along with the implementation team leading the implementation


People Development – 20%
• Ensure to have a baseline with FTE visibility and team structure
• Set up a plan for on-boarding, training and development (SOP quiz/certification) of the operations team
• Be involved in objective setting & performance management of the operational team
• Ensure to manage team also by providing recognition & feedback pro-actively


Collaboration & community development – 10%
• Engage with Commercial and Operational experts on Global/Regional/Cluster level to explore new developments servicing the changes in customer demand
• Participate in area / regional Program Management meetings, calls and share best practices proactively
• Take ownership of customer-initiated projects and ensure internal resourcing is appropriate to execute within the agreed timeline
Who we are looking for• 3+ years relevant experience with a proven track record in operational management, commercial experience is a plus
• Understanding and passion for driving Operational Excellence in the business
• Ability to work in a matrix organization and influence decision makers
• Proven and sustained track record of delivery, with focus on driving results through others
• Experience of working with wide variety of complex operational and commercial challenges
• Excellent communication and influence skills
• Being a team member supporting the global/regional/country teams proactively
• Ability to build strong effective networks
• Knowledge of risk management with the ability to identify activities
• Customer centric
• Assertive/decisive and pro-active
• High sense of urgency and persistence
• Confidence in dealing with people and building relationships
• Ability to problem solve and recommend appropriate course of action: analytical and structured approach
• Able to give constructive feedback and challenge where appropriate
• Ability to manage stakeholders on various levels in the organization
• Continuous Improvement techniques and metric driven
• Outstanding verbal, writing and presentation skills
• Project Management and training skills
• Proficient level of English
We Offer• International experience working for the world´s leader, in a dynamic, global industry.
• Work with colleagues and clients across the world.
• Excellent training development opportunities and global career prospects.
• Enhance your communication, problem solving and relation building skills.
• Competitive salary and excellent bonus package.