Client Relationship Manager

PURPOSE:

Identify, generate and support sales to Hyper Island courses in Europe, by proactively following up with inbound leads and contacting potential customers to be their main contact from first enquiry to course start.

JOB DESCRIPTION:

As Client Relationship Manager in the Courses team, you will be responsible for selling and promoting our online and on-site courses in Europe to a global market. This is a hands-on, high activity sales role with a key impact on growing the number of customers and revenue in this fast-growing business area.

Your primary focus will be to handle customer enquiries, identify potential customers, initiate outreach, and to complete sales via phone, email and occasional information meetings. You will be expected to take ownership over sales targets for your courses, strive to meet set KPIs and work continuously with sales optimisation to nurture leads into business opportunities. You need to have a holistic approach on the sales process and to be a real do-er with a nothing-is-impossible attitude.

RESPONSIBILITIES:

- Handling incoming enquiries and existing client relationships.
- Drive sales via outreach and communication with potential participants via phone and email.
- Take on ambitious sales targets and see them as an opportunity to contribute to Hyper Island’s success.
- Constantly seeking and acquiring new sales opportunities.
- Nurture relationships to inspire, inform and convert leads into customers.
- Proactively manage our CRM database (Hubspot) to ensure quality and reporting.
- Work effectively in teams but also maximize your individual potential to optimize quality and efficiency of the sales process.


EXPERIENCE & COMPETENCE:

- 1+ years previous work experience within sales or customer service.
- Experience of taking customers through a complete sales process.
- Excellent verbal and written communication skills in English. Any additional languages are a plus.
- A natural affinity for communication in person, over the phone or in writing.
- A passion for sales and proven drive to reach out and interact with potential clients.
- Experience in helping clients assess their needs and guiding them to the right solution.
- The ability to think big but also to execute well.
- Experience from working with CRM systems, Hubspot is a plus but not essential.


SKILLS & BEHAVIOURS:

- Excellent sales and communication skills; the ideal candidate is a natural networker.
- Ability to develop and nurture relationships.
- A flexible mindset with a sense for attention to detail.
- You’re an independent self-starter.
- Strong business acumen and commercial instincts.
- Well-organized, focused and proactive.


TERMS

Full time, starting as soon as possible.
You will report to the Director of Courses, Europe.

LOCATION
Stockholm, Flexible Remote

For questions regarding this position, please contact Anna Nying at anna.nying@hyperisland.com.

ABOUT HYPER ISLAND

Hyper Island is a progressive learning institute that challenges companies and individuals to grow and stay competitive in an increasingly digitized world. We specialize in business transformation within the areas of tech & digital, innovation & creativity, leadership & culture. Our range of immersive programs and courses seeks to equip participants with the necessary knowledge and skills to lead the change and begin a journey of lifelong learning.

The need for this type of education and training is substantial and continues to increase across all industries. As a result, Hyper Island has grown exponentially during the last 25 years and is continuing to do so. We started off in a small Swedish town called Karlskrona then expanded to Stockholm, London, Manchester, Singapore, New York, and Sao Paulo.