Client Service Engineer till Talos // Göteborg

Talos is looking for an experienced customer-facing engineer to help support our customers in a fast-paced, 24 / 7, global digital asset trading ecosystem. This individual will play a key role in ongoing customer success and the overall health of our trading systems.


- Serve as primary point of contact between Talos and our customers, including interactions with head traders, engineers, and system administrators
- Engage in maintaining system stability and dedicated servicing of client inquiries and helping with client integrations
- Work with clients to help troubleshoot and resolve issues and questions in live trading systems
- Ascertain common customer pain points and proactively solve future problems
- Assist broadly with client acquisition pipeline


Your profile
- 5+ years of experience in customer-facing support / engineering role
- Programming and / or scripting experience preferred
- Engineering degree or quantitative equivalent or similar experience
- Experience with Linux and distributed systems / cloud services
- Experience with trading systems in either capital markets or digital assets strongly preferred
- Excellent written and verbal communication skills
- Exceptional problem-solving ability


Skills
Client Service
Communication
Organization