Client Services Manager - Translations.com Sthlm

Senior projektledare med kundkontakt Translations.com is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services.Backed by our ISO 9001:2000-certified quality management system, translation solutions allow a diverse array of clients to deliver local language products, services, applications, training and content in a culturally appropriate manner.By allowing our clients to compete more effectively in the global marketplace, we help them grow their businesses internationally. Responsibilities include: - Respond to client requests for new project initiatives.The Client Services Manager collaborates with various members of the production team to assess the scope of work and produce cost estimates for web and software localization as well as traditional translation projects.The Client Services Manager assesses the competitive landscape, develops project proposal and negotiates budget and schedule with the client. - Support the new business efforts by attending sales meetings, participating in sales calls, preparing RFPs and cost estimates and entertaining clients. - Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service. - Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables. - Serve as the central point of contact for and liaison between external clients and internal production staff. - Set and fulfill client expectations. Qualifications include: - Experience from translation/localization project or account management, web and/or software localization projects is desirable.We also consider applicants with extensive experience from multilingual web site and CMS implementation and maintenance, interactive agencies and ad agencies. - Minimum Bachelor's Degree from a 4-year college or university - Superior written and spoken communication skills in Swedish and English.Knowledge of another Nordic language is desirable but not required. - Ability to calculate discounts, interest, commissions, proportional percentages.Ability to apply these concepts to develop practical solutions. - Proficiency in Microsoft Office (Word, Excel, Outlook); MS Project desirable but not requried. - Willingness to travel to offsite client or sales meetings - The ideal candidate will demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service. Applications in English only.