Client Success Manager

Background
Webhelp IT Services AB a subsidiary of Webhelp Sweden AB is a rapidly growing, system integrator positioned at the forefront of providing much-needed contact center solutions to companies that a high focus on CX and digital transformation. We are providing our solutions to local, regional and global clients within the Webhelp community as well as to external customers.

At Webhelp IT Services, every day presents a new challenge and another chance to excel in a fast-paced, dynamic role that will expand in tandem with your unique skill set. We are focused on nothing short of excellence in customer experience and value creation. If you are as well, then consider joining our team!

Are you our next Client Success Manager?
We are looking for a technically savvy customer success manager who possesses a strong drive for results.

Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.

You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

The ideal Client Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

As our Client Success Manager your responsibilities are:

- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts

- Work with customers to ensure they are leveraging effectively and finding value in our services

- Become an expert in and educate customers on the use and benefits of our products

- Work closely with Sales, Support, and Technical teams to ensure an exceptional customer experience and take care of any customer issues

- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development

- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth

- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

- Maintain a revenue base by managing account retention and renewal

- Drive upgrade revenue through increased product adoption and increased usage

We are looking for candidates who fit the description below:

- Possess strong phone, written and verbal communication skills both in Swedish and English and excellent presentation skills
- Confident, high energy, self-motivated and a true team player
- Experience working with senior and executive level customer contacts
- Demonstrated ability and desire to work and excel in fast-paced environment
- Excellent multitasking and project management skills
- Well-organized, with a high attention to detail and ability to prioritize
- Proficiency with MS Office
- Experience with NICE CX One is a plus




If you are you interested and see that this can be an interesting next step in your career? Please send an application and describe your skills and relevant experience in the above areas.





Salary and other benefits

- Salary to be agreed based on skills and previous experience
- Wellness allowance and massage contribution


Start date:

- To be agreed

Location:

- Piteå, Norrbotten County or
- Solna Stockholm County


Employment:

Full-time fixed term with 6 months probationary employment

Last date to apply:

- 2022-01-30
- We start the recruitment as soon as we receive applicants for relevant candidates hence the right candidates might be hired before the last date to apply.




If you have questions, please don’t hesitate to contact Peter Hansson, peter.hansson@webhelp.com, -Ulrica Lundberg, ulrica.Lundberg@webhelp.com, and/or Terje Andreassen, terje.andreassen@webhelp.com





Making business more human for the world’s most exciting brands

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.

By choosing Webhelp they access the passion and experience of 60,000 game-changers from more than 170 locations in over 40 countries. Each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’ business.

Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.

Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com (http://www.webhelp.com/)

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.