Client Success Manager

We are the future of intelligent shipping

With our IoT devices, connected to the GSM network we enable any company, shipping almost anything, anywhere in the world, full visibility of what’s happening inside the consignment - all in real-time! All data is displayed and presented in our cloud-based platform where our customers take proactive actions to make sure nothing goes wrong during transport. We help our customers gain intelligence about their shipments, save costs, and reduce the world's food waste and C02 emissions.

What we´re offering

As Client Success Manager you will work with a dedicated team with a vision to change an entire industry in a fun, high-paced, innovative, and open work environment. On top of this, You will be collaborating with some of the largest companies globally to shape the future of digital shipping.

The role

In the position as Client Success Manager you will serve as a liaison with our company's clients and customers, developing relationships, providing guidance and advice and ensuring all of the customer's needs are being met.

Responsibilities as Client Success Manager:

- Provide a customer-centric, end-to-end project management during full customer lifecycle
- Coordinate internal and external constraints and requirements to expedite workflow, ensuring projects remain within schedule, while maximizing success and customer engagement
- Planning and coordinating projects from client requirements together with internal product owners
- Handle issues arising in day-to-day business, provide and coordinate effective customer support and conduct dedicated product trainings to customers as necessary
- Effectively manage and align stakeholders during project lifecycle.
Closely work with account managers (commercial owners) to achieve growth targets and team goals
- Perform risk management to minimize project risks and anticipate any kind of deviation
- Independent project management is needed, handling a range of clients at once and constant updating your product skills is essential. You get involved in all aspects of the company from product development, deployment up to data analysis for customer specific solutions
- Maintain accurate and comprehensive project documentation within the CRM System and ensure full transparency on project status
- Supporting us in defining the structure, the processes and building of a team for our client success & support
- Leading a growing team of client success managers as well as client support agents


What we'd love to see from you

- You have a superior educational background, preferably in the fields of business administration,computer science or engineering for technical project managers.
- Prior experience with customer service
- A customer-oriented attitude
- Excellent interpersonal and communication skills
- Good knowledge of the Office package, CRM systems, etc
- Strong problem-solving skills
- Fluent English skills, both in speech and writing, multilingual is a merit


Application:

We offer:

- Work in an international working environment
- The chance to work goal-oriented in a success-oriented team
- A cooperative corporate culture characterized by a flat hierarch


Sounds like the perfect job for you?

For this position, we are working with Edge of Talent. To submit Your interest please submit Your CV in English.

Candidates will be screened continuously and hire will be made as soon as possible.

If you do have any extra requirements in order to support your application You are welcome to contact us: Anders: Anders.ny@edgeoftalent.com or Ulrika: ulrika.wording@edgeoftalent.com

Who is Nexxiot

Nexxiot AG from Zurich, Switzerland, is a driver of the digital logistics of tomorrow. The company’s goal is to enable a five percent reduction in global CO2 cargo emissions by increasing cargo transport efficiency and eliminating waste caused by empty runs and inefficient routes. To achieve this, the company empowers its clients to leverage the power of their data with cutting-edge technology. Therefore, Nexxiot provides an integrated solution to track, find and protect cargo from over 160 countries around the globe and across 450 network roaming partners to ensure trust, security, and efficiency. Data from more than 2.5 billion traveled miles is stored in Nexxiot’s dedicated logistics cloud. Employees from over 20 countries contribute to the success of the company. In addition to its headquarters in Switzerland, Nexxiot operates in Germany, the USA and is pursuing a global growth strategy. Our mission is to create groundbreaking data-driven innovations to increase global trust and sustainability and build an ecosystem that supports the development of thoughtful, fair, and elegant applications that our client partners love to use.

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