Client Success Trainer

Client Success Trainer 👩‍🎓
We’re looking for an ambitious, analytical, and creative 💡 Client Success Trainer, with a passion for training and fostering strong relationships. If you want to be part of an innovative team leading the way in learning and development then this is the job for you
Reporting to the Learning and Development Manager, you will be responsible for training customers and colleagues whilst owning the training program life cycle
This role is all about being able to build and maintain strong cross-cultural and department relations and delivering training sessions both virtually and in formal settings

Puzzel: The Low-Down 🔍
Puzzel is a fast-growing B2B SaaS company, and our ambition is to be a clear European leader by 2023 🚀
We are playing in customer experience (CX) with a focus on omni-channel customer service platform (the category is called ‘CCaaS’ or ‘Contact-center-as-a-Service’) with the flexibility and scalability to support local enterprises and global corporations, manage their customer interactions and support their busy teams
Headquartered in Oslo, Norway and with further offices in the UK, Sweden, Denmark, Finland, Bulgaria and The Philippines, we are a diverse group of go getters with over 20 years of pure cloud experience
We work hard and we play hard, making sure we constantly evolve to stay ahead of the curve. We have an annual kick-off party to celebrate our successes and plan for the year ahead and pride ourselves on being inventive, dependable, adaptive and empowered. We value open communication and honesty to confidently deliver the best service and experience to our customers
Puzzel was recognised as a Challenger in Gartner’s Magic Quadrant for Contact Centre as a Service for the fifth consecutive year in 2019 and were ranked in the top three European CcaaS providers for 2020 by Frost & Sullivan
Key Data Points
€40m in revenue FY2020 growing 25% YoY
Currently ~200 employees, with ~65 in the product development team
Used by more than 1000 businesses across 40 countries


Who You Are 👀
You’ll be someone reliable, who enjoys working in a systematic manner but who also knows how to mix things up a bit and get in touch with their inner performer 🎭 You should have good interpersonal skills, be results-driven, and excel at the following:
Training for customers, partners and colleagues
Oversee and deliver training programs in formal (e.g. classroom) or online (e.g. Virtual or webinar) settings
Coordinate training days for customers; book dates, send training confirmation, send user guides and follow up with clients.
Evaluate the effectiveness of training programs and learning outcomes
Work closely as part of a virtual team with solution architects, sales, and services in Puzzel
Act as single point of contact for the sales teams, providing guidance and information on Puzzel products and solutions, including a good awareness of training developments
Be able to execute a basic project management role, if required, i.e., project managing deliveries, including managing communication, stakeholders, and the customer expectation
Maintain records of training including attendee numbers and evaluation sheets
Maintains safe and healthy training environment by following organization standards and legal regulations
Support the sales team



Your Strengths 💪
Essential:
Be able to build and maintain strong cross-cultural and department relations, with colleagues in HQ (Oslo) and other countries.
Excellent training skills in delivery both virtually and formal settings.
Confidence in training and presentation delivery
Confident and adept at presenting and engaging with learners
Comfortable with assisting engagements on a technical level
Fluent (written and orally) in English and Swedish



Desirable:
Technical knowledge of basic telephony (SIP/Voip) routing, SIP trunking, SBCs Capability
Norwegian and/or Danish speaking


Education and Experience 🎓
Higher education/degree level in Education or Training and/or technical subjects is considered an advantage but is not essential
Experience with enterprise voice, contact centre or unified communications platform is desirable but not essential


What’s In it for You? 💰
Now the bit we’ve all been waiting for:
Competitive fixed salary and generous, achievable commission plan
Flexible, hybrid approach to working; split your time between the office and home
You get to be part of a fun, driven and supportive team
Generous annual leave allowance (plus bank holidays)
Generous pension contribution
Gift on your birthday
Annual kick-off abroad
Annual Summer and Christmas parties
Excellent development opportunities and a great company culture
And much more!



Next Steps 🦶
Love the sound of us already? We can’t wait to hear from you 🦻
We are committed to learning, growing and educating ourselves and challenging our understanding of the world outside of our own experiences. We believe everyone deserves a fair and equitable future and we promise to always do our all to support this
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