Client Support Specialist / IT-support to SS&C Advent

About Bravura:

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About the job:

This service is a direct recruitment, which means that the recruitment process takes place through Bravura and you are employed directly by SS&C Advent.

About the company:

SS&C Advent is the leading provider of award-winning software and services for the global investment management industry. SS&C Advent delivers financial technology solutions and services to financial services clients in the asset management, wealth management and alternative investment space around the globe. Their software and services are built to fulfil needs including portfolio management, rebalancing, client portal, data management outsourcing and found order management. They are now seeking a Client Support Specialist for their support organization in Stockholm to provide great services that optimize their clients’ use of solutions.

SS&C Advent’s Global Client Services organization promotes a client-focused support culture that rewards employees for innovation, professionalism and personal development. The Client Support department attracts and develops the top talent within the company and has traditionally been a start for long-term careers at SS&C Advent that span multiple business units. SS&C Advent will provide new Client Support Specialists with extensive and formalized training. The training contains assessments, tests with aim to receive a certification showing your achievement.

SS&C Advent’s trademark has a positive, international and challenging working environment. At SS&C Advent you will be a part of a social team with great team spirit. They offer a competitive benefit package, continuous training & development and a lot of fun!

Tasks and responsibilities:

As a Support Specialist you will provide support to clients utilizing SS&C Advent’s software solutions. Presentation of complex technical information in a simplified and clear manner to clients, other support representatives and managers is a must. In addition, you will document all case issues and resolutions in the CRM system and case handling system. There is daily interaction with clients from a multitude of international regions, cultures, and languages.
Parallel with your tasks as a Support Specialist you will develop your knowledge in SS&C Advent’s products

Education, Experience and Personal characteristics:

• Bachelor’s degree or higher at university or collage level in technical or financial subjects
• Fluency in English. Conversational ability with other languages such as Swedish, Norwegian, Danish, Icelandic, Finnish, German, French, Dutch, Russian or Arabic is advantageous.
• Experience in customer service or a client facing role is helpful.

To be successful in this role, you must have excellent communication skills and the ability to work well within a team. You might manage multiple projects/responsibilities at any one time and need to be able to meet deadlines and expectations. You can present complex information in a simplified way that is easy to understand. You care about the larger team and can give back by teaching and mentoring less experienced team members. You can analyse and define problems, collect data, establish facts, and draw valid conclusions in a complex environment.

Other information:

Start: As soon as possible
Plats: Stockholm, with possibility to work remote
Lön: As agreed upon

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