Cloud & Connectivity Support

CEVT is an innovation and development company at the forefront of mobility. Modular development, ground-breaking virtual engineering, software development and continuous innovation enable us to deliver world-class technology. Today we deliver to different automotive brands in the Geely family such as Geely Auto, Volvo Cars, and Lynk & Co and are based at Lindholmen in Gothenburg.

Connected Runtime Operations is building a team to support our Connected Car Platform Delivery.
You will be part of the newly formed team and have the possibilities to work in a rapidly growing organization where you can help us build an outstanding environment.

We are now looking for a Cloud & Connectivity Support with relevant competence in 2nd line support area with strong team player work ethic.

Responsibilities

- Provide 2nd line support to 1st line customer engagement center
- Manage issues (log, drive, evaluate, troubleshoot, trigger actions, categorize, prioritize, verify)
- Handle case status communication
- Mobile Network Operator (MNO) & SIM Management - Monitor traffic and set alarm
- Adjust SIM status
- Report handling and distribution





- Cloud Backend Management - Monitor activities
- Configuration of alarms



- Support with configuration of roles and permissions
- Test & Validation - Monitor service status
- Coordination and communication within the team, organization and with supplier support
- Coordinate with development team on issue resolution
- Availability to take responsibility for on-call schedule
- Be prepared to work overtime as applicable per labor law


Competence

- Can effectively communicate, work with minimal supervision, understand and execute instructions
- Have an eye for structure and order, find joy in maintaining a well-organized workplace
- Strong troubleshooting and analytic skills
- Drive and develop 2nd line structure and improve way of working
- Shall be comfortable in taking a central role dealing with both internal and external stakeholders
- Customer focused and service-oriented personality
- Understand application testing and quality
- Have basic understanding of cloud infrastructure
- Have a working knowledge of standard software and web-based applications


Preferred experience or education in relevant areas

- Working in ITSM tools
- Support and issue handling within IT operation
- Basic understanding of IoT and connected devices
- Google Cloud Platform or equivalent
- Basic understanding of automotive industry
- MNO & SIM management
- System and application testing
- Agile methodologies


For more information please contact:

Andrija Ilic, Head of Connectivity Runtime, andrija.ilich@cevt.se, +46729888457 for questions regarding the position

Kristina Larsson, Senior Recruiter, 072-988 85 44, kristina.larsson@cevt.se for questions regarding the recruitment process

Last application date: 2021-11-17

Apply today, we will perform ongoing selection during the application period.
We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications and CV's sent through the recruitment system, not via email or other channels.

Working at CEVT

We are engineers, developers and innovators from around the world. Joined together by entrepreneurship, our unique blend of Chinese and Scandinavian culture and a belief in a smarter more sustainable future.

- Supportive and creative work environment

- 30 days of vacation and additional 8 days paid ATK- days annually
- Great office location at Lindholmen