Cloud Deployment and Support Engineer (645270)

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.

Our Great Opportunity
PDU (Product Development Unit) Cloud is responsible for the development of cloud products such as BSP, CEE, CCD, HDS and SDN for Ericsson Operators and IT Cloud business, including Operator and Data Center solutions. These are part of a new generation of products that will run virtualized applications on Ericsson and other environments and hardware platforms. It is expected that virtualized products gradually will replace native solutions and become the main way of providing services for subscribers and enterprises. Our portfolio is new in the cloud market place and you will be part of securing successful business for this new product area together with applications and services organizations.
We in PDU Cloud IDS are handling the activities related to Integration, Deployment & Support.

As a Deployment and Support Engineer in IDS you will work with supporting customer deployments in the field, integrating PDU Cloud products to solutions, answer questions and deal with related problems, plus also be involved in requirement analysis, design, TR-handling, product, solution and support documentation. We are looking for a genuinely curios person with huge interest regarding cloud and its technologies enjoying working with customers.

We travel to customer sites or other Ericsson offices to support POCs (Proof of Concept), DVAs (Design Verification Activities), Deployments, onsite Support or other customer related activities.

You will
Collaborate with Key Customers on a daily basis
Design and integrate infrastructure from open source components and perform troubleshooting in internal as well as in external networks
Take part in the full development cycle from system design, through development, integration, verification, and deployment to customer support
Drive continuous improvements of products and processes
Constantly develop your competences
Perform Application and Product Support (incl. technical presentations and solution support)
Perform Deployment support
Deal with incoming Product and Customer Support Requests
Perform Trouble Shooting in Customer networks including 24/7 emergency phone cover
Develop and Test High Quality Products
Perform Continuous Analysis and Requirement Handling



Position Qualifications
Minimum Qualifications & Experience Requirements:
MSc level in a technical field or the equivalent level of knowledge
English language
Experience with Openstack/CEE (another virtualization is a plus)
Hands-on experience with Networking (TCP/UDP, ICMP and DNS, etc.) OSI Layers, infrastructure services and security
Container technologies like Docker, LXC, Kubernetes,
Be flexibile, adaptable, and willing to learn new technologies to support Ericsson business
Coaching & Mentoring Skills



Core Competences
Professional knowledge and hands-on experience in:
Linux operating system, system tools, bash scripting, hardening
Configuration management (e.g., Puppet, Ansible, SaltStack)
IP networking concepts and packet analysis (e.g., Ethernet, TCP/IP, Wireshark / tcpdump)
Virtualization (e.g., KVM, QEMU, libvirt) and Cloud technologies (e.g., OpenStack, Docker)
Programming languages such as Java, C, C++, Python, Golang


The successful candidate should also:
Like to work in a team and cooperating
Take own initiative, drive tasks, work with improvements
Have Product Development and Life Cycle Knowledge
Be able to work in a Lean & Agile environment
Deliver Results & Meeting Customer Expectations
Have the ability to work well with people from many different subject areas with varying degrees of technical experience



We encourage you to apply!

What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Welcome with your application in English.
Please be advised that due to GDPR we cannot accept CVs sent by email.
Location: Kista, Stockholm, Sweden
Recruiter: Sara Andersson, sara.a.andersson@ericsson.com
You will report to: Section Manager PDU Cloud & Integration
Last day to apply: Please send in your application in English as soon as possible since the process is ongoing.


Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film