Cloud Operations Engineer

Come join our friendly Engineering team in building powerful solutions for excellent human to human conversations all over the world.

We’re looking for Cloud Operations Engineers (mainly juniors but open for seniors and everything in between) to join the Tech Operations team with a focus on infrastructure and improving our technical platform in Amazon Web Services (AWS). You will oversee our servers and services, help automate and document our workflows as well as assist in troubleshooting any issues that may arise in our tech stack.

What you’ll do
- Manage cloud environments in accordance with company security guidelines

- Assist in conducting root-cause analysis for service interruptions and establish preventive measures

- Assist in implementing and maintaining backup, security, and redundancy strategies

- Assist in managing and monitoring all infrastructure and system installations, including configuration, testing, and maintenance

- Interact with the technical customer support and other teams to assist in troubleshooting, identifying root cause, and providing technical support when needed

- When you have matured in your role you will be joining a pool of engineers taking turns to be on call outside normal working hours to handle emergency issues



Who you are
- You have knowledge of or experience from Linux command line management, and usage of Linux-based tools and utilities

- You understand the concept of cloud computing (AWS, GCP or Azure) and/or have experience working with it

- You understand the concept of scripting language (Bash and/or Python) and/or have experience working with it

- You have the ability to perform technical assessments, troubleshoot and determine the root cause of different problems and scenarios

- You like tech and have general high technical interest in cloud services and Linux

- You have strong communication skills, problem-solving aptitude and collaborative team spirit



Freespee. 16 nationalities. One brand.
Freespee is a vibrant team of over 60 people made up of 16 nationalities located across London, Paris, and Uppsala. We have a few simple values that are core to the way we work together: be genuine, stay focused, engage others, but most important, make an impact.

Your work, by nature, will accomplish just that. Impact. It will be key in how Freespee delivers its mission, which is to monitor, orchestrate, analyse and optimise human to human conversations. We do this to help businesses ensure they can provide a unified and consistent brand experience to their customers across all conversational channels. We do this because we recognise that the successful companies of the future are the ones that have full control over their customer journeys, not just what happens online.

With a global customer base spanning 20 countries, Freespee already helps its customers capture, analyse, and in some cases recover over 30 million conversational touch-points happening over SMS, email, phone, and WhatsApp each year. With your help we hope to expand this reach to continue helping businesses provide the best conversational journey for all of their customers in a way that looks out for not only the business’s profits, but also the customer’s privacy and safety.

Where you’ll be and how you’ll work
- We focus on providing a proper work/life balance, one that prioritises family, life, fun and work.

- We have three offices: London, Uppsala and Paris. You will belong to the office that is closest to where you currently live.

- We are flexible on remote work. You decide together with your manager how often you will meet your team face to face.

- We work business hours, but we understand that life sometimes gets in the way.

- We do online yoga each Friday, team activities in Sweden, France or the UK, and participation in inspiring events.



What you’ll get in return
- Country specific health and family insurance

- Country specific retirement contribution

- Sporting & wellness opportunities

- Virtual yoga lessons every Friday

- Online courses to improve hard or soft skills

- Flexible and remote work to suit your personal working style

- Recurring team events in France, Sweden and the UK

- True professional & personal life balance giving you peace of mind that you can both work and relax without sacrificing one or the other

- A solid team environment in a company of friends



We know that some people may hesitate to send their application if they feel they don't correspond to all the points of the job description. But if you feel that Freespee and our diversity are made for you, please send us your CV!