Cloud Operations Engineer

Come join our friendly Engineering team in building powerful solutions for excellent human to human conversations all over the world.



Freespee. 24 nationalities. One brand.
Freespee is a vibrant team of over 60 people made up of 24 nationalities located across London, Paris, and Uppsala. We have a few simple values that are core to the way we work together: be genuine, stay focused, engage others, but most important, make an impact.

Your work, by nature, will accomplish just that. Impact. It will be key in how Freespee delivers its mission, which is to monitor, orchestrate, analyse and optimise human to human conversations. We do this to help businesses ensure they can provide a unified and consistent brand experience to their customers across all conversational channels. We do this because we recognise that the successful companies of the future are the ones that have full control over their customer journeys, not just what happens online.

With a global customer base spanning 20 countries, Freespee already helps its customers capture, analyse, and in some cases recover over 30 million conversational touch-points happening over SMS, email, phone, and WhatsApp each year. With your help we hope to expand this reach to continue helping businesses provide the best conversational journey for all of their customers in a way that looks out for not only the business’s profits, but also the customer’s privacy and safety.

About the role
We’re looking for Cloud Operations Engineers to join the Tech Operations team with a focus on infrastructure and improving our technical platform in Amazon Web Services (AWS). You will oversee our servers and services, help automate and document our workflows as well as assist in troubleshooting any issues that may arise in our tech stack.

What you’ll do

Manage cloud environments in accordance with company security guidelines

Conduct root-cause analysis for service interruptions and establish preventive measures

Implement and maintain backup, security, and redundancy strategies

Manage and monitor all infrastructure and system installations, including configuration, testing, and maintenance

Interact with the technical customer support and other teams to assist in troubleshooting, identifying root cause, and providing technical support when needed

When you have matured in your role you will be joining a pool of engineers taking turns to be on call outside normal working hours to handle emergency issues

Participate to our team meetings and propose your ideas and thoughts

Who you are

You have experience using Linux command line management, and Linux-based tools and utilities

You have experience working with cloud computing (AWS, GCP or Azure)

You have experience using scripting languages such as Bash or Python

You have experience working with monitoring system such as Datadog or similar

You have the ability to perform technical assessments, troubleshoot and determine the root cause of different problems and scenarios

You like tech and have general high technical interest in cloud services and Linux

You have strong communication skills, problem-solving aptitude and collaborative team spirit

You like to speak in English

Where you’ll be and how you’ll work

You will be based in Sweden at Uppsala with a mix or remote and work on site.

We focus on providing a proper work/life balance, one that prioritises family, life, fun and work.

We are flexible on remote work. You decide together with your manager how often you will meet your team face to face.

We work business hours, but we understand that life sometimes gets in the way.

We do online yoga each Friday, team activities in Sweden, France or the UK, and participation in inspiring events.

What you’ll get in return

Country specific health and family insurance

Country specific retirement contribution

Sporting & wellness opportunities

Virtual yoga lessons every Friday

Online courses to improve hard or soft skills

Internal and external learnings if needed

Flexible and remote work to suit your personal working style

Recurring team events in France, Sweden and the UK

True professional & personal life balance giving you peace of mind that you can both work and relax without sacrificing one or the other

A solid team environment in a company of friends

We know that some people may hesitate to send their application if they feel they don't correspond to all the points of the job description. But if you feel that Freespee and our diversity are made for you, please send us your CV!

Review of applications and interviews takes place continuously with a break between 17 July and 4 August.