Cloud Solutions Engineer - Genesys

Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We pride ourselves on being the fastest, most precise way to realize a travel plan, no matter the distance or complexity. We are the preferred partner of some of the world’s biggest technology companies, airlines, hotel chains and car rental companies. Together with them we work closely to meet the growing demands of our customers.
To our team in Uppsala we are on the lookout for a Cloud Solutions Engineer with focus on Genesys.
Responsibilities
Support and Troubleshoot issues within Genesys Cloud, also including SIP & Network.
Teach agents and supervisors how to best utilize Genesys Cloud.
Participate in operational meetings for technical guidance and solution proposals.
Propose, design, develop, test, deploy Genesys Cloud flows based on business requirements.
Design, develop, test and deploy full stack JavaScript web widgets used in Genesys Cloud.
Develop ad hoc python scripts with Genesys Cloud SDK.
Prepare and/or review functional requirements documentation.

Requirements
In this role you need to be passionate about contributing to an organization focused on continuously improving customer experiences and you are a prestigeless teamplayer.
Bachelor's degree or a number of years experience of supporting applications and/or telephony infrastructure.
2+ years experience of Genesys Cloud Development in Contact Center Solutions.
Be able to understand and analyze business needs with regard to call center implementation to develop, design, test and deploy call center solutions.
Ability to troubleshoot and diagnose issues related to hardware, software, VoIP or network connectivity.
Some programming knowledge, preferably Python, Javascript or equivalent language.
Strong analytic, organization and problem solving skills.
Valid Swedish work permit.

Our offer
With us you become part of a tight-knit team located in the Uppsala office, all of us with different skills and personalities and we believe that it is precisely this that makes us a great team. The ambition however is shared – we strive for the same goals, are passionate about what we do and work hard at a high pace.
Office in the City a stone's throw from public transport and lunch restaurants.
Conferences – We believe in personal development and continuous education. As an employee, you receive a generous budget each year to spend at conferences, online courses or other means to learn new things. In addition to this, we continuously organize internal training and workshops so that we can learn from each other.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.
Hackaton and Dev week – We believe in fostering creativity and testing new things. Therefore, we have recurring Hackaton and Dev weeks where the teams decide what they want to work on.

In addition to this we serve you breakfast every morning. Welcome to Etraveli Group!