Club Manager and Customer Support

Are you interested in delivering great service in a sports and technology driven company? Do you want to be a part of a talented team of fun and ambitious people, then you may be a great addition to our Club Management and Support team!

Sportway makes all levels of sport available to everyone through live and on-demand streaming. We are in the fast-paced and always changing world of tech, add sport to that and it gets even more dynamic. Our AI-automated cameras broadcast thousands of games all over Sweden and Europe each weekend. Read more about us on Sportway.com

What you will do

- Assist our customers with questions relating to their use of our services, mostly via email but also telephone
- As club manager, you will build a relationship with a number of clubs that you are responsible over and through those relationships increase our level of cooperation and client success
- Together with the rest of the team monitor and schedule upcoming events in our Backoffice to make sure our live streams run smoothly
- Various administrative, coordination, and marketing tasks
- After an introduction period, you will also start working with our Quality Control, which consists of live monitoring and production of higher level sports broadcasts


Our Club Management and Support-team is the heart and center of our company. The support is not a traditional customer support service, where you sit and take calls all day. We work more proactively and cooperatively to secure a high level of service, and also with a wider range of tasks.

Since we work with live events, our prime time is not always during office hours, which means that you will be on a schedule sometimes working regular office hours and sometimes working evenings and weekends to make sure our clients and customers get the very best support.

Basic qualifications

- Service-minded and problem solver
- Like to work collaboratively and in a team, but also able to drive own projects and assignments
- Thrive in a role where you work with a computer and phone as your primary tools
- Able to work evenings and weekends
- Fluent in both Swedish and English
- High School diploma


We are potentially looking for more than one new colleague. The second position could have one of these add-on focuses:

Media

- Knowledge and capability within the field of graphic design
- Experience of working with media/content creation using digital tools. Mainly photo-, animation and/or video editing but also social media content.


Sales

- Experience of sales-related work
- Outspoken and driven


Other preferred qualifications

- Driver’s license
- Previous experience working in a customer support role
- General sports interest