Cluster Resolution Leader

Take on the challenge to lead the resolution of some of our complex technical issues!
At Tetra Pak we touch millions of people’s lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT´S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. ​ We need smart people too. People like you, who wants to work with people like us.
The Cluster Resolution Leader is part of our Quality & Technical Support Team in Tetra Pak’s cluster Europe and Central Asia (E&CA Cluster). You will report to System Issue Management Team Leader within the cluster based in Lund/ Sweden. The organisation is responsible for quality process, leading the resolution of escalated issues, claims handling and pro-actively securing expansion of solutions.
What you will do
As our Cluster Resolution Leader, you’ll take lead on solving complex technical issues related to Tetra Pak’s processing equipment for our customers in the E&CA Cluster. Your responsibility is to ensure a structured and systematic approach to secure that a problem is understood, root cause found and when applicable, containment solution implemented. You will be working closely with Business Units, FSO (Field Service Operation), Market areas (Sales organisations & Key Account Teams) and PLC (Product Life Cycle) to provide our customers with a solution.
You will focus on:
· Lead resolution of and secure that all issues reported are registered and taken care of in the system.
· Analyse data and send issues to responsible organisation for more information/aid.
· Make necessary technical investigation to understand problem and potential root cause.
· Collaborate internally to solve each problem and provide customer site with a solution.
· Secure structured documentation and regular communication to key account teams about issue resolution progress
· Make statistics, create input and support/coach the Technical Support & Quality Team internally.
· Continuously work on process development to improve quick system issue resolution.
· Ensure that process and tools (Quality and Technical Issue Management (QTIM), Quality and Technical Issue Platform (QuTi-P), Problem Solving Methodology (PSM), Escalation process) are consistently follow and applied to ensure rapid and permanent resolution with data quality secured and Containment/ Permanent solution is implemented
· Create and share Lesson Learned and Best Practices in market area from analysed Top Issues and Claims. Monitor and lead corrective actions to improve Issue Resolution Key Measures and KPIs
· Actively participate in local and global network to ensure knowledge is updated and ideas / issues are shared. Proactively build and maintain a network of relevant colleagues in other clusters and central organisations. Be the interlink for local staff to global network.
This position will be located in Lund, Sweden, but you will work in a global arena. Travel is up to 20% of your time.
Who you are
We believe that you are a self-driven and analytical person with genuine desire and ability to solve complex problems in an easy structured manner. Also, you have a technical interest and the ability to work pro-actively in a changing environment. You’re a person that works well within all level of organization and enjoy working in an international team. You have an easy time facing direct customer and see that as a fun part of the job.
To be successful in this position you have at least five years’ experience within project- and/or quality management. You have experience from production site, preferably technical knowledge of Tetra Pak’s processing equipment. You also have knowledge of working with PSM and troubleshooting methodologies. It’s good if you’re familiar with our QTIM process and our QuTi-P tool. Furthermore, you need general knowledge and practical experience within the field of Food Safety and Hygiene.
You probably have a University degree within engineering, and you are fluent in English, verbally and writing.
We offer
As our new Cluster Resolution Leader, you will be part of a global leading company where our vision is to make food safe and available everywhere. We can offer you highly skilled and passionate colleagues, a vibrant melting pot of diversity, and a challenging and high paced work environment where our employees take great pride from protecting food to protecting the planet. You will work in a market leading company which offers continuous training and development opportunities in a trendy, comfortable and activity-based office environment. At Tetra Pak we believe in work-life balance, have flexible working hours, sports and training facilities, and nice canteen and offer an attractive pension and insurance scheme, incl. health care arrangements.
Apply now!
Please submit your CV and motivational letter in English before 19th of March 2021 through our career site on jobs.tetrapak.com.
To know more about the position contact Adrian Pavel at +46 46 36 4503
Questions about your application contact Erika Bjerning at +46 46 36 1788
For trade union information contact Sveriges Ingenjörer Lars Haraldsson at +46 46 36 2533 and Unionen Lisbeth Larsson at +46 46 36 2320