CMDB/ITOM Coordinator to Sandvik Materials Technology

CMDB/ITOM Coordinator, Sandvik Materials Technology
At Sandvik Materials Technology (SMT) our mission is much more than delivering good products, technology and processes – working together to develop solutions based on our customers’ needs, and, thereby, achieving our business goals is a better description of our daily work. With curious co-workers and safety as our first priority, we create a work environment where you can grow both personally and professionally.
About The Job
As CMDB/ITOM Coordinator you will be able to organically grow in to the position over time, you will work together with a team devoted to ITSM and together, support the company with efficient processes and governance structures. The Governance & Enterprise Architecture team is a diverse team with 6 members and now is the time to extend the team with a role dedicated for CMDB/ITOM. This role will be vital to develop and structure data in ServiceNow, which is one of the core platforms in the company. You will join the team as we move ServiceNow and related processes into a stable state after an intense project phase, setting the processes and expanding the discovery and agent deployment on a global scale.
Your role will focus on data management of discovered/collected data from servers, clients, applications, software and other external sources. Data that will be used to make service maps and relationships between applications and information. The data will be utilized by Service Desk, Service Owners, Administrators and 3rd party vendors to run efficient and controlled ITSM-processes. The quality of the data and the coverage is of essence, which is why SMT runs automated discovery of hardware and software in the IT landscape.
Your role will be important both from an audit, security and application perspective as the data is needed for both incident handling, preventing malware outbreaks and keeping track of license usage. In this role you will be the process owner for discovery and service mapping. You will develop, anchor and maintain discovery and service mapping processes together with key stakeholders in IT and the business.
You will push for automation and the use of correct and updated CI information, presenting and describing the benefits and setting the framework together with the rest of the team members that are part of the Governance & Enterprise architecture team.
Responsibilities
You will on a global scale maintain, enhance and expand the existing CMDB with automated/manual discovery processes, technologies and related health dashboards and integrations. You will also develop event management capabilities and related integrations.
The role also includes the responsibility to maintain, enhance, and expand existing service mapping and related impact assessment rules and dashboards as well as identify, recommend, and pursue opportunities to increase automation directly and indirectly.
It will be of high importance to partner with IT-teams to anticipate service map impacts and proactively maintain related operational documentation and SOPs to reduce support risk & inefficiency.
You will continually research new ITOM/Discovery capabilities in upcoming ServiceNow releases and make recommendations on how to implement them. Ensuring overall systems availability via good design/best practices, thorough testing, promotion discipline and responsiveness in root cause analysis are also fundamentals in the job description.
Finally, you will own, maintain and develop processes related to CMDB, ITOM/Discovery and Service Mapping and push for discovery and service mapping on a global scale, meaning there will be extensive communication towards the global IT-support organization.
About you
We are searching for an eager and dedicated person who are in the beginning of their IT-carrier, exploring opportunities to grow both professional and as an individual.
We believe that you have a bachelor’s degree in Computer Science, Information Technology or a related field, or a similar experience through practical work.
To be successful in this role you have a general understanding and experience of system development and IT-infrastructure from an operational point of view coupled with system administrator experience and knowledge preferrable from other ITSM-systems or similar platforms.
You have analytical and planning skills, enjoy working with data sets and information structures within the ITSM area and are eager to explore complex IT environments with a range of different technologies and patterns taking advantage of your diagnostic and troubleshooting skills.
You can adapt to rapidly changing conditions, with the ability to communicate clearly with both business and IT stakeholders at all levels on a global scale. You are a strong team player that value the team performance as high as your personal achievements
You take responsibility for your assignments, and you follow through to achieve high quality results. Creating valuable solutions motivates you, and you enjoy networking with different parts of our business. You have excellent skills in English, both speaking and writing.
Take this opportunity to be part of a highly experienced ITSM-team working with best-of-breed products within the ITSM area. You will have great opportunities to grow and learn the ServiceNow product suite, giving you the right start in your carrier. There are great opportunities within this job, and you will have the possibilities to learn as you go and attend ServiceNow trainings as part of the onboarding period and beyond.
Application & Contacts
Send your application no later than 12 jun, 2022. Read more about Sandvik and apply at www.sandvik.com/career. Job ID: R0034409 ITOM/CMDB Coordinator
Are you interested in learning more about this exciting position? Contact:
Tobias Lundberg Head of Governance & Enterprise Architecture, recruiting manager,
+46 (0)76 110 19 33
For more information about the recruitment process, please contact:
Stian Pharo, HR Generalist SMT Staff Functions +46 (0)70 240 68 97
Union contacts – Sweden
Maria Sundqvist, Akademikerföreningen, +46 70 651 73 81
Kjell-Åke Klockervold, Ledarna, +46 70 314 24 43
Mikael Larsson, Unionen, +46 70 307 30 48
Prior to this recruitment, we have already decided on which advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any additional contact with marketing or recruitment agencies.