Collections & Disputes Specialist

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Who we are 

At Volvo Cars, our vision is clear: "To be the world's most progressive and desired premium car brand”. We believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people on board. People with passion, energy, and a commitment to customer satisfaction. People that want to help Volvo revolutionize the industry, by offering subscription services that take all the hassle out of car ownership. We will support you to reach your full potential. Join us on this exciting journey into the future.

Your mission
As Global Online Business grows with more markets and products, we are setting up a new central team that will manage collections and disputes with our end customers for our European markets. Your task will be to, for Sweden, perform the entire debt collection process as well as manage, investigate, and solve customer disputes. In your role you will be in the middle of complex issues and daily talk with many stakeholders and teams. Additionally, you will take a leading role in developing processes, structures and new initiatives, especially in the new area of managing relationships with B2B/fleet customers.  

Your role will include:
•    Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department
•    Developing debt collection strategies, processes and plans and document the same
•    Drive improvement projects and support new implementations 
•    Support our Consumer Relations service centres and finance teams 
•    Act as a second line support, for customer disputes and claims, to our Consumer relations teams
•    Provide input to the digital development and test new system functionality

We are looking for people who:
•    Take accountability, both for their own direct area of responsibility, and the success of the team
•    Dare being bold, in a thought through way, with integrity, and curiosity as guiding stars
•    Focus on customers and understands how to provide excellent customer service
•    Can carry out tasks independently and approach issues with a problem-solving mindset 

To succeed, we believe that your background and skills include:
•    Previous debt collection experience
•    Experience of business development, leading projects and process development
•    Worked with operational end customer processes in an international firm
•    Experience from B2B/ SMT Fleet debt collection is advantageous 
•    Excellent communication skills and strive to provide great customer experience
•    Fluent in English and Swedish (other languages is an advantage)
•    Higher education 

Location
Stockholm or Gothenburg

Contact & Application
Please apply via the link provided latest by ,September 15th 2022. Applications and CV's will not be accepted via email. In this process, we work with continuous selection and for the shortlisted candidates we will use RecRight-pre-recorded video interviews ,as a first step of the process.
If you have any questions regarding the position you are welcome to contact hiring manager Isabelle Taube at isabelle.taube@volvocars.com.

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