Commercial Operations Manager

As a fast-growing company, change is a constant. As we continue to expand, we are looking for a Commercial Operations Manager to join our team to own the process flow for all things commercial. Within this role, you will enable the creation, maintenance, and improvement of commercial processes and tools. This role will report directly to the Chief Operations Officer and have one direct report, Commercial System Manager.


To be successful within this role, you must want to take charge of process design while still being able to provide hands-on support to the commercial team. You will empower the commercial team by enabling operations to better support business strategies and objectives. You will also drive transformational projects to help the organisation develop key capabilities and improve operations.


We are looking for someone with:
Consulting background or management experience within commercial operations
Experience from, and a solid understanding of, commercial processes in B2B SaaS
Experience from, and a solid understanding of, commercial tech tools and software (SalesForce and similar)
Ability to create and implement commercial processes to enhance efficiency and/or automation
Ability to work closely with data and make decisions on how to improve, change or create processes
Commercial (ROI) mindset with a sense of prioritisation and structure
Previous management experience with a heavy emphasis on training and educating
Ability to work within a highly autonomous setting with proven experience to execute



What you'll get to do...
Create, improve and oversee commercial processes
Oversee, identify the need for, and ensure implementation and integration of commercial systems and tools with the support of our system specialists
Train and onboard commercial team members in commercial processes, methods, and systems with the overall goal to reduce ramp-up time
Prioritise and drive improvement initiatives identified either by its function or any commercial team