Commercial Support & Operations Coordinator to Samsung!

We have a greatly rewarding and exciting long challenge which awaits at Samsung! Here you’ll work with coordinating and developing their Customer Support! Please continue reading, because this might be your next step!
About the position
Perido is looking for a Commercial Support & Operations Coordinator Specialist to our client Samsung, their goal is to devote the company’s talent and technology to create superior products and services that contributes to a better global society. In order to achieve this, they set a high value on their staff and technologies. You will be based at their office in Kista, just outside Stockholm.
Your daily tasks
The Commercial Support & Operations Coordinator is part of the Nordic Customer Satisfaction team and has a key role in securing and optimizing a qualitative ecommerce and promotions fulfilment and customer support. Main responsibility is to be the key contact point to the Commercial call center and the eCommerce Operations with the result to reach an enhanced customer journey and efficient customer service with high quality. These are your key responsibilities:
Responsible for the escalations coming in from customer support via tickets are managed.
Escalating to other eCom stakeholders if necessary.
Oversee the daily Call center operations and follow up in KPI targets
Involved with forecasting of expected incoming customer contacts
Planning for campaigns and launches together with Logistics and Customer Support
Making sure customer support are up to date regarding campaigns and launches, both external and Samsung internal campaigns
Responsible for ensuring training material and processes at call center are up to date.
Point of contact for other eCom stakeholders within the organization. Working closely with Digital, Logistics, Finance, VOC, and others.
Updating processes connected to customer support and planning for future process changes
Pro-actively work with identifying issues related to customer journey

Your qualifications
Fluent in English
Preferably earlier experience from eCommerce and Call Center operations.
Knowledge of other Nordic languages is a merit
Experience from Jira and SAP is a merit
eCommerce logistics experience
Customer service experience, previous Contact Center experience is a merit
Strong power of initiative
Attention for details
Problem solver
Well-presented and professional
Flexible
Good communication skills

Are you the one we are looking for? Please send us your application in English as soon as possible!
Contract type and hours
Full time. Consulting assignment for 2 years. Start ASAP.
Application
Please apply for this vacancy through our website. We recommend that you submit your application as soon as possible since interviews will be held continuously.
If you have any questions, you are welcome to contact us by mail: fraga@perido.se, and one of our recruitment assistants will answer you. State the reference number 33243 in the subject line.
About Perido
Perido is a successful consultant and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work, this includes our co-workers and consultants. Through questionnaires that cover well-being we uphold high scores of contentment among our employees, both in-house co-workers and consultants, year after year. This is something that we continue to strive toward in everything we do. Today, Perido consists of 50 in-house co-workers and over 700 consultants working all over the country. More vacancies can be found on our website; www.perido.se/lediga-jobb/