Community Manager

Vimla is not just another mobile carrier, and we never will be. Ever since we launched in 2014, we have found new ways to shape how a mobile carrier should feel like. By pushing boundaries, we have managed to both grow our customer base incredibly fast. And more importantly, we have gained a trust and loyalty from our customers that is completely unheard of in our industry. That’s why we were even awarded Carrier of the Year for the fourth year in a row (which was based on customer satisfaction, by the way)! Things are good, yes. But we’re far from satisfied.

In 2021, we’re continuing to grow our Support & Community team in order to meet the milestones we hope to achieve. As Community Manager at Vimla, you’ll be taking the reins of our established user forum as well as breaking new ground in defining our strategy for all of our online channels.

The role

At Vimla, we believe we’re only as good as the experience we offer our users and that happy, satisfied users are the best way of ensuring continued success of our company.

If you read that and thought “well, obviously…” then perhaps we’re looking at our new Community Manager! This is your chance to represent Vimla and shape the way we communicate with our users across all of our online platforms.

Vimla has always taken great pride in our community and we've worked hard to get it to where we are today. We know that our users have different needs and that they are in different places, and that’s why we’re looking for you to help us define and drive how we reach our users online, whether it be forum, our social media, or something completely new!

Transparency and user-advocacy are super important to us and the community forum is the place where we give users a peek behind what happens at Vimla HQ in return for their highly-prized feedback on our services. The community forum is a place where they can feel represented.

Apart from being a place for discussion, the community has always been our most direct information channel to our users in a manner that significantly deflects the creation of support tickets. This is something we’d like to see continue to grow and something you’ll have a pivotal role in. Community forum should be  a place to receive help as the support itself. At the same time, we want the forum to be fun and engaging and not necessarily a place ONLY about telecom. 

Main responsibilities
* Define the tone through which Vimla communicates across all the channels where we have a presence.
* Create and drive the strategy through which we deliver a best-in-class user experience within our established community forum and other social channels.
* Set the agenda for how we use our social media channels to build upon our existing user support offering.
* Maintaining the forum platform with a focus on delivering a great user experience
* Be an ambassador for our users towards the rest of the organization as well as the face and voice representing Vimla to our community.

We believe you already...
* Have excellent writing and rhetorical skills
* Are organized and patient
* Know how to use text and images to make things look good
* You are great in building relationships and create a big network
* Are curious and love to get into details Have a good understanding of how different online channels and social media

It’s also a plus if you...
* Are used to working with customer facing service and support
* Have an understanding or interest in the telecom industry
* Have previous experience within community management
* Have previous experience with social media strategy
* Have an understanding of optimizing web platforms/webpages and/or User Experience/User Interface

Why you want to work @ Vimla

As Vimla is currently on a really exciting growth journey, the possibilities to grow and develop with us are huge. We are a fun and close-knit team of 50 people. Vimla is a part of Telenor Sweden which means we get the best of two worlds - freedom to work independently as an online startup company but with employment benefits and development opportunities offered by a large company. We currently enjoy ourselves in our completely new offices in Solna, Stockholm.

Apply today!

Is there a chance that you could be our new teammate? Make sure to press that application button. You might be glad that you did. Send your application in Swedish or English, whatever feels best.

Application deadline: May 15 (but don’t wait too long - interviews will be held continuously)