Community Manager

Founded in 2017 and based in Gothenburg, Sweden, Hiber has created a social entertainment platform where people can play and create on their mobile devices and PCs. With thousands of interactive 3D experiences created each day, and more than one million created to date, there is always something to do.

About the Job

As a part of the Marketing & Communications Team, you will manage and nurture Hiber’s user community together with your co-workers. You will be helping the company better understand its users and further our brand's growing place in the market while ensuring a positive community experience. We are looking for someone to work in the US time zone.

Responsibilities:

- Be an effective member of the community relations team including monitoring and interacting on all user touch points.
- Positively engage with the community across Discord, user forums, customer service and support channels, social media, and other community related outlets.
- Keep up-to-date on news and events as well as service issues that may affect the community and craft and coordinate the dissemination of messages to the community in a timely manner.
- Work as a bridge between the users and the different teams within Hiber including the tech team to help with tech support issues, user issues, and ensure the user experience is maximized for all of our audience.
- Determine trends and issues that are appearing in the community and bring them to the attention of the wider team.
- Give positive feedback on user content and identify content for featuring, ensuring the queue of great content is always stocked with new entries.
- Coordinate with the rest of the marketing team and incorporate brand and style guidelines to ensure content meets our brand goals.
- Implement community contests, polls and feedback requests.
- Participate in Community Content planning and strategy meetings.
- Contribute to a positive, collaborative company culture.
- Produce video, screenshots, and written assets as needed
- Own community channels (Discord, YouTube, Facebook, Twitter, Instagram, Zendesk, etc.) and respond to the community with helpful and positive comments.
- Interact with the community on HiberWorld.com and promote a positive experience including liking, following and commenting on games.
- Manage and respond to user feedback in a timely manner on all channels (such as Discord, YouTube, Twitter, Instagram, Facebook, Gmail)
- Coordinate with the rest of the marketing team and incorporate brand and style guidelines to ensure produced content meets our brand goals.
- Manage community contests, polls and feedback requests.
- Participate in Community Content planning and strategy meetings.
- Ensure content created is positive for the Hiber and HiberWorld brands and supports overarching Marketing and Community Goals.
- Support the larger team with requests for testing, identifying new influencers, and other general requests for support.
- Contribute to a positive, collaborative company culture.


Qualifications:

- At least 1 year of experience in community engagement within a known online community focused on games, music or another relevant entertainment medium
- Experience implementing plans and initiatives across myriad community touch points
- The ability to become part of the community and be a voice for both the community and the company as needed
- Knowledge of how to resolve conflicts online, and experience turning negative experiences into positive ones
- Excellent communications skills in both written and spoken English
- Flexibility in your approach to solving problems and understanding of how to motivate various personality types both internally and within the community


Position information:

- Full-time position or contract
- Competitive Salary and Equity Package
- 6 Weeks Paid Vacation Per Year (for employees based in Sweden)
- Location: Flexible, but the job is performed in the US time zone
- Flexible remote


About Hiber

Hiber is building a next generation social gaming platform. We expand the way a generation communicates and expresses itself - with games as a medium. We are a great collaborative, entrepreneurial team that are really passionate about what we do.

The platform hiberworld.com is free to use and designed for social interaction where users can create and play together and share their content with the rest of the world.