Community Manager - part time job

We’re looking to expand our Marketing department with a Community Manager. In this role, you will have the responsibility to grow our community, primarily through our social media interactions and customer review touchpoints. You are communicative and find it easy to express yourself in writing, have a natural interest in social media, and are curious about analysis. This is a part time position, with flexibility in terms of when and where the work is done. Perfect for someone studying communications or similar!

About the role

As a Community Manager at Once Upon, you're not just a part of the team – you're a key player in how we grow trust and relations within our community. You will be working over all our channels, supporting the customer, and helping them feel seen, and treated in a way that plays with our brand and tonality. And not only help them further – but make them feel like part of something bigger! With you on the team, we can grow our community and become an active and reliable company that people appreciate.

Your mission? To help us build a brand Once Uponers can't help but fall in love with. You know that growing a community isn't just about answering the questions right, it’s about how to really meet the customer and maybe even put a smile on their face. Up for a challenge? Good, because we believe that customer insights from all of your daily touchpoints can become a guiding star for the rest of Once Upon.

What you’ll do:

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Be responsible for our presence, grow our engagement, and support our customers in our social channels and customer review touchpoints.

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Innovatively adapt our brand's tone of voice while engaging with customers across platforms, including comment sections and direct messages, for a consistent brand image and a positive experience.

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Together with our User Researcher and Customer Care Team, gather and monitor customer insights. Make sure that the insights are shared with stakeholders within the company.

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Collaborate with other writers and stakeholders at Once Upon to maintain, get feedback on and develop our tonality.


Your background:

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Ongoing education in communication or other relevant subjects.

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Previous experience in working in a social media context is beneficial, but it isn't a necessity.

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Creative writing: you have an understanding of communication, copywriting, or a related field. You are able to balance the tone and voice to meet every unique customer's feelings and needs, in line with our brand and guidelines.

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Collaborative Team Player: You have proven experience in working within teams, and you understand the importance of collaboration. You know how to work closely with colleagues, incorporating different perspectives.

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Fluent in Swedish and English.


Who you are

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We are looking for a community manager who simply loves a great conversation and turning customers into brand advocates.

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You are passionate and want to develop both Once Upon, the role, and yourself.

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You understand differences in how social media is used across cultural and geographic boundaries.

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You enjoy working autonomously and are comfortable making decisions on your own within different areas.

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You genuinely enjoy working closely across teams and departments, and thrive when working with others to achieve results.


Working at Once Upon

Our app was created to help people save their favorite moments in an easy and fun way, a little at a time, making everyone’s memories shine. And that’s how we want our workplace to be too – life (and work) at Once Upon should definitely be filled with happiness. Because happiness is the key to success, not the other way around. Right?

We strive for a safe, caring environment that gives everyone space to be their whole self, all the time. If you are free and have fun at work, it is easier to be passionate and responsible for what you do. We always dare to do what we believe in – failing at something is not the opposite of succeeding in the long run. And we always strive to make things better, for our Once Uponers, for our planet and for each other.

Through innovation, co-creation, transparency, and our collective knowledge as a team we always aim to bring value to our Once Uponers. And that collective brain grows with every new colleague that we welcome to the team, enriching us with new perspectives, experiences, and views on life. If you’re looking for a little more happiness in your life and believe working at Once Upon would be fun, well, that new colleague might just be you!

At Once Upon, we commit to being a company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Location

This role is fully remote if needed, but if you would like to visit our offices we have headquarters in Skellefteå and smaller spaces in Stockholm, Piteå and Örnsköldsvik.

Let's connect

Does this sound like your dream job? Then we can't wait to hear from you! Please help us get to know you by submitting your resume or LinkedIn-profile on our website. You don't have to send us a cover letter, but please write a line or two where you let us know what you will bring to the table in this role. Applications in Swedish or English work equally fine.

We conduct a competence-based recruitment, meaning that every person who applies to join Once Upon receives equal employment opportunities. We value a welcoming environment where everyone feels included, respected, and empowered, regardless of their sex, transgender identity or expression, ethnicity, religion or other belief, disability, sexual orientation, or age.


At Once Upon you have the chance to be part of something that truly makes people happy. We want to help people save their favourite moments in an easy and fun way, a little at a time, making everyone’s memories shine. Today, there are 70 of us working at Once Upon. The app is translated into 12 languages, has been downloaded 5 million times, with books delivered to over 109 countries, and we’re still growing!

To be the best we can possibly be, we need all kinds of people that are able to look at things from all kinds of perspectives. That’s why we need you, with your unique background, experiences and view on life. Want to be part of our story? Get in touch!