Community Manager (Social Media)

We are looking for a Community Manager (Social Media) for an international company in Gothenburg. Start ASAP!


Main Responsibilities
• The main tasks include: Handle incoming social media communication, using our social media management tool and additional dashboards
• Respond to comments and customer queries according to SLA
• Pro-actively engage with fans, customers, potential customers, industry professionals and journalists on agreed platforms
• Coordinate with Central CM team, our company Support, Global and Local Marketing and PR teams to ensure brand and communication consistency
• Work closely with the Central CM team to ensure alignment with our company's CM communication objectives
• Support Care centres and CM agency with information, latest updates, planned outbound comms; be their contact person on local level
• Monitor and report on feedback and online reviews
• Monitor and report on local forum activity
• Build and maintain relationship with local forum admins
• Maintain local translated response matrix
• Comply local monthly report to share with Central CM team
• Stay up-to-date with information and updates from our company's HQ
• Stay up-to-date with the online world (social media, forums, blogs)
• Fluency in English - final candidates will be asked to do a written test.

This is a full-time consultancy position through Incluso in Gothenburg, 6 months contract to begin with (with possibility for extension). Starting date is ASAP.

Please apply with your CV and cover letter in English as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.