Community Manager (Social Media)

Assignment description

For our client we are looking for a Community Manager

The main tasks include:

- Handle incoming social media communication, using the social media management tool and additional dashboards
- Respond to comments and customer queries according to SLA
- Pro-actively engage with fans, customers, potential customers, industry professionals and journalists on agreed platforms
- Coordinate with Central CM team, company Support, Global and Local Marketing and PR teams to ensure brand and communication consistency
- Work closely with the Central CM team to ensure alignment with company’s CM communication objectives
- Support Care centres and CM agency with information, latest updates, planned outbound comms; be their contact person on local level
- Monitor and report on feedback and online reviews
- Monitor and report on local forum activity
- Build and maintain relationship with local forum admins
- Maintain local translated response matrix
- Comply local monthly report to share with Central CM team
- Stay up-to-date with information and updates from HQ
- Stay up-to-date with the online world (social media, forums, blogs)