Community Manager to Wanderword

Wanderword was founded in 2018 by gaming industry veterans Peter Zetterberg and Thomas Lindgren, backed by Jacob Dalborg, the former Bonnier Books CEO and Peter Levin, another Swedish game industry veteran. The business idea, interactive audio entertainment, was sprung out of a hobby project Peter Zetteberg has worked on since 2012. Wanderword is the market leader in interactive audio entertainment with a combination of its patent based platform and editor and its interactive audio entertainment studio, developing content based on its own IPs, such as Cursed Painting, 63rd & Wallace, 525 Winchester and Bluurb, to mention a few and a number of licensed IP from world leading publishing houses/IP owners within interactive audio games and interactive audio books.

The company has its development studio in Boden, Sweden and creative and business development offices in Stockholm and Seattle. Wanderword’s mission is to inspire the world to become active listeners and through its rich and diverse portfolio and is committed to delivering seamless and engaging stories to users of all ages and abilities.

Our location
Our studio is located in the north part of Sweden in the city of Boden in the county of Norrbotten and in detail, in the middle of Boden Business Park (GPS: 65°45'28.5"N 21°45'38.5"E).

Norrbotten County is the home of the Aurora Borealis (northern lights) where Boden in the same time is in the middle of the north Sweden gaming scene at the heart of many of the transport and logistic routes.
Boden have warm summers where the sun shines 24/7 and cold crispy winters with plenty of snow. E.g. you can use the surfboard on the summer and snowboard on the winter within 20 minutes by car :-)

Furthermore, by situating ourselves in the rapidly developing region, we are at the heart of innovation, with support from the local education programs as well as our proximity to Luleå University of Technology.

Your new challenge
In this role you will be responsible for building and managing our community, making sure customers are entertained, and growing awareness of our products. You will be managing our social media channels by planning content, setting growth KPIs, and working closely with product owners and other stakeholders within the company to create a vibrant community around our products. You should be someone who wants to know everything about our products and the people who love them.

You will take care of our players’ needs, manage the community in order to reach potential players in a proactive way, and facilitate communication between game creators and the players. Your goal is to grow and engage the community and to keep a close watch on the maintenance and happiness of current players.

Some of the tasks in this role include, but are not limited to:

• Managing social forums for all our products, communicating with our players in order to keep the community fun and engaged, while sharing relevant information when needed (development updates, technical issues, new releases, etc.)
• Updating and managing our engagement activities, for example doing contests, quizzes or polls for our different products.
• Answering customer queries
• Providing the content and development team with relevant feedback.
• Verifying and reporting errors submitted by players with our tool (Jira).
• Use data analytics to understand who your audience is and to help determine if KPIs have been met.
• Planning social media activities on a continuous basis

You will be a key player with the authority to decide how customer enquiries should be answered and how we communicate customer-related decisions to the customer. Based on the customer service guidelines, you will provide market-specific input to communication and engagement campaigns and decide the tone and brand voice of the products together with product owners.

Who are we looking for?
To succeed in this role we think you will be able to check at least some of the following requirements:

• Excellent skills in English, other languages are a plus
• Ability to write creatively in English
• Previous experience in community management and/or customer service
• Ability to be proactive and find creative solutions to unexpected issues.
• Experience and knowledge of social media
• Understanding of our audience and their online culture
• Excellent task management and collaboration skills
• Experience with Fresh-desk, Zendesk, Jira or other similar tools

We also think that you are passionate about communication, an extrovert with clear communication skills who is passionate about learning everything about our products.

Read more about us at:
wanderword.net

If you have any questions about the position please contact:
Recruitment consultant, Peder Hansson @ Terminalen on phone +46 730 26 80 30 or via e-mail peder.hansson@terminalen.nu

If you are applying for this position and wish to move to Boden, Sweden we can in this recruitment actively support you and your family in the relocation issues that may arise. Read more about these relocation services at terminal5.nu.
Interviews are ongoing and the position can be filled before the application deadline so do not wait to submit your application.

We welcome your confidential application, in English or Swedish, at the latest of 19h of October 2020 through https://terminalen.nu/rekryteringar/?jobid=119743&language=en_GB

NOTE! We do not accept applications by e-mail. Only through our web site on the link above.

Are you ready for the adventure of your lifetime?