Community Manager with focus on HR & Operations

At Velove we offer smarter urban last-mile delivery solutions: Flexible, fast, and climate-smart. We are looking for a Community Manager Downstream in Stockholm. Come join the team!
Do you agree that the most important part of a service is the people that provide it? Are you a natural motivator, and someone that gets the most out of their teams? Do you want a chance to be involved and build a start-up that actually makes a difference, reducing our environmental impact, and making cities more liveable? Then Velove is for you!
Velove is a startup with a vision to rapidly change the world of last-mile delivery. With our innovative and more energy efficient e-cargo bikes, we make the experience of home deliveries more personal, faster, and smoother - and, of course, greener!
As Community Manager Downstream you are responsible for five hundred riders and growing (yep, you read that right!). It is your job to make sure our riders are happy, engaged, and ready for the ride ahead. If you're a good motivator, leader, and coach - we need you!
Your responsibilities include:
Scheduling Riders each week and ensuring staffing in the event of dropouts
Day-to-day responding to support requests from riders, keeping the wheels turning
Coaching Riders with pep and follow-ups to keep rider performance strong
Leading Riders by example and creating a culture of continuous improvement
Coordinating weekly performance with our customers
Ensuring smooth salary reporting and payroll
Making sure we maintain a vibrant and forward-thinking culture among our riders
Organising events to keep Riders motivated and to make the rider job the best extra-job out there!



We are looking for someone who:
Has a background in people (university education or work experience)
Has experience in a start-up or similar fast-paced environment
Can speak Swedish and/or English
Can work independently and collaboratively
Can fix issues as they arise, and a quick problem-solver
Is comfortable juggling multiple responsibilities
Has a positive and energetic personality, so you make everyone's working days fun every day
Can build a strong work culture!



Sounds like you? Apply today!
Start: ASAP
Scope: Full time position.