Community & Support Coordinator

Are you passionate about ensuring that players have a great journey in our games? Perhaps you have been working within the field of QA or Customer Support for games previously and want to try something new? If so, you might be the person we are looking for. Sharkmob is looking for a Community & Support coordinator to join our fantastic Marketing team.

The role
Your role will be to develop and champion best practices when it comes to how we handle player support. You will optimize our workflows to ensure that we are efficient, all the while, delivering high-quality service. You will also ensure that our developers are in the know of what the most important issues are for our players. This means collaborating with game developers and producers on the project, as well as the rest of the marketing department.

We also work with outsourced vendors where we have extended Sharkmob teams, which requires you to build strong relationships and be a great communicator.

Additionally, you act as an additional liaison and point of contact for our fantastic Bloodhunt community on Discord, Twitter, and Facebook, where you will be keeping an ear to the ground in regards to trending topics.

A day at Sharkmob in this role is very diverse in the sense that you will cover a wide area of responsibilities, but ultimately your main task is to ensure that the right things are surfaced and followed up upon.

Requirements
- Preferably you have some experience within video game related QA testing or customer support
- You are a self-starter with good understanding of JIRA, Zendesk and social media and have good ideas that you want to share for process improvement.
- Great communicator and a real team-player
- If you are tech savvy and enjoy working with discord bots, setting up JIRA and Zendesk filters then you will really fit greatly into this role.
- You are passionate about video games, in particular online shooters, action games and understand what makes these games tick. A plus if you have an eye for on-going trends and memes.


This role is on-site in Malmö, Sweden and we are looking forward to reading your application!


About Sharkmob
Sharkmob was founded in 2017 and has offices in Malmö, Sweden, and London, UK. The studio develops AAA quality games for PC and console, using the Unreal Engine to power its ambitions of taking multiplayer games to new heights. Sharkmob is currently working on three major projects: Bloodhunt - a battle royale set in the Vampire: The Masquerade universe; and two proprietary, unannounced projects.

We hope that you want to join us on our adventure and become a part of our crew. You can find more great perks (https://career.sharkmob.com/pages/perks) of being a crew member. If you want to know more about Sharkmob and our projects, take a look at our homepage (https://www.sharkmob.com/about).