Complaint investigator

Complaint Investigator
Uppsala, Sweden


Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.


This position is based in Uppsala, where Thermo Fisher develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and monitoring of allergy, asthma and autoimmune diseases. With 1,900 employees worldwide, and 1,000 in Sweden, we are the global leader in in-vitro allergy testing and the European leader in autoimmunity diagnostics.


How will you make an impact?
In this role you will directly affect our customers and their ability to provide high quality test results to medical staff and patients. You will work cross functions with quality and marketing as well as with a close collaboration with our development engineers at R&D. In this role you will manage complaints related to Phadia™ instruments but also complaints related to consumable products. This a key role in the R&D organization. You would also have a chance to solve challenging technical issues and an opportunity to really make a difference.


What will you do?
The role consists of identifying possible problems with the products and investigating what the possible consequences could be for the customers.
Work with root cause investigations to understand the origin of these technical problems and how our products can be improved to avoid similar problems in the future.
Work with analysis of data from our instrument systems to find out if test results have been affected by technical issues in our products.
Document the investigations and the conclusions in English and take part in the communication to customers on the field.
Represent the group in complaints related matters in several forums.



In this role you would have a chance to gain good understanding of our products and to develop a large network internally within the company. Furthermore, there would an opportunity to actively work to improve the ways of working and processes related to complaints handling.


How will you get there?


We are looking for someone who has a higher education, e. g. engineering, within a technical area and/or quality. You should also have a wide interest for both quality and technical aspects. We are looking for someone with a few years of experience from a relevant field. Experience from the Phadia™ instruments is advantageous.


Experience
Experience from technology and quality field, maybe from a similar role. You might also have worked closely to technology but would like to work more with quality questions or possibly the opposite situation.
Engineering degree or similar background within quality or technology is a good start, but experience obtained from hands on work is also considered.
Experience from the life science business or any other highly regulated industry is meriting, as well as previous experience from customer communication.

Knowledge, skills and abilities
To succeed in this role, you would need good knowledge and a strong interest for technology to drive technical investigations with the support of our development engineers.
Basic knowledge of quality work is necessary as well as experience from writing reports that are to be read by a wide range of readers.
Your ability to cooperate and actively pursue information and knowledge are essential tools for success.
The work is performed in an international environment and all documentation is in English, hence good knowledge in English is important.
As a systematic and careful person, you would understand the importance of documentation and traceability of your work.



Are you looking for a meaningful job at an international company with strong beliefs? Would you like to have a varying job with responsibility where you are really making a difference in peoples every-day life? If this sounds interesting – please apply today!


Please send in your application, including a cover letter and CV, preferably in English (combined in one document for easy upload). Please apply via http://jobs.thermofisher.com/ by Sunday the 3rd of January 2021. Reference: 139602BR. Please apply as soon as possible, the position will be filled as soon as suitable candidate is found.


If you have questions about Thermo Fisher Scientific and/or the position - please contact Fredrik Sörqvist, R&D Manager, Large Instruments, +46 (0)18-16 34 47, on Thursday the 17th of December between 11-12 Swedish time or Essi Lovén-Kujala, Senior Talent Acquisition Partner EMEA, +358 50 3586635 on Thursday the 10th of December between 11-12 Swedish time.


At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of sex, transgender identity or expression, ethnicity, religion or other belief, disability, sexual orientation or age.