Complaint Manager

Sandvik Coromant produces and delivers tools and tooling systems for the metal cutting industry.With employees continuously searching for improvements and by strategic investments in research and development we have become the market leader within our industry.We work in an international environment with many possibilities to meet new people, cultures and challenges."Your success in focus" is a key phrase for us, both in how we approach our customers and how we work with our employees.In our customer-oriented approach to product quality, we work with continuous improvements.To support this, we are now strengthening our Product Management team and recruiting a Complaint Manager with the attitude that problems are a challenge and an opportunity for development, and that innovative thinking produces creative solutions and new approaches. Key performance areas As Complaint Manager you own and develop the process of the complaint handling for all products within the product management organization.You are the customers' voice in our organization.Your objective is to continuously improve the process so that our customers are satisfied, and we can be proud of how we handle complaints. You will analyze trends and suggest strategies for how to handle quality issues found in multiple product areas, and support our sales units in difficult complaint matters.You will also chair complaint groups within the different product areas: turning, milling, drilling and machine integration.Your profile You have education equivalent to a Master of Science degree within the area of mechanical engineering, or other relevant education, combined with experience in metal cutting and production technology.Experience from working with global customers is beneficial.Your best asset is your ambition to focus on the customer.As a person, you are an enthusiastic go-getter with good analytical abilities.You are creative and open to change, with the ability to prioritize, organize, plan and coordinate in a complex organization.You take a holistic view and have well-developed communication and interpersonal skills.The position involves a number of international contacts and requires fluency in English, in both speaking and writing. Sandvik Coromant produces and delivers tools and tooling systems for the metal cutting industry.With employees continuously searching for improvements and by strategic investments in research and development we have become the market leader within our industry.Sandvik Coromant has 7500 employees and is represented in 130 countries; with own sales personnel and specialists in 60 countries.We are part of the Sandvik Group and the business area Sandvik Tooling.With innovation and entrepreneurship as success factors, we offer you numerous opportunities for your development.