Complaint Specialist

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.


At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.


Our QA/RC team is looking for a Complaint Specialist in Timrå who will support the maintenance, improvement, and regulatory compliance with a focus on complaint and vigilance handling.


Key Duties
In this role, you will collaborate with the entire organization within EMEA in order to receive, evaluate and investigate customer complaints and product quality. The ensure this, you will communicate with internal and external resources to ensure investigations and maintain customer satisfaction.
This role can grow depending on the creative ability of each individual with a certain amount of re-occurring tasks.
The key tasks for a complaint specialist are as follows:
Investigate product quality on a daily basis to drive improvement and regulatory compliance.
Monitor and delegate complaint related duties to internal resources to ensure a timely follow-up and resolution of each issue.
Adverse event reporting: File reportable events to the appropriate authority bases on country specific regulations.
Compile complaint data from various sources to assess and present data for relevant groups.
Participate and support audits.


You will be a part of a team working together to support the organization and improve the safety and quality of our products.


Why Permobil is a great next step for you!


You’ll make a difference. Every day
Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.


You’ll make your mark as part of our future
We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.


You’ll feel welcome from day one
We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.


You can have a lifestyle you love
In Timrå/Sundsvall you’re always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love – at work and beyond.


Your background
- Good knowledge of quality systems, quality assurance and regulatory standards within the Medical Device or Pharma industry (preferably within Medical Device)
- Fluent in English both oral and written, Swedish meritorious.
- Strong computer skills including Microsoft Office.


To succeed in this role you have personal drive, attention to details and great problem solving capabilities. We are looking for a team-oriented person with great communication skills. In this role it is important to have the natural characteristics which fit for this role and having the ability to develop efficient processes.


More information
Please apply via our career page as soon as possible. We will conduct selection continuously so send us your application today!


For more information about the position, please contact Alexander Nyström at alexander.nystrom@permobil.com
For information about the recruitment process please contact HR business partner Maria Myrén at maria.myren@permobil.com
For union related questions, please contact unionen@permobil.com


Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.


More about Permobil
Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.


Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1600 team members in more than 15 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.


Fun facts about us: One of our products was 1 of 100 best inventions in Time magazine in 2021
https://time.com/collection/best-inventions-2021/
https://time.com/collection/best-inventions-2021/6112517/permobil-explorer-mini/
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.