Concept & Customer Experience Developer - Ingka Centres Services AB

Our mission is to enable Meeting Places, acting as a commercial engine to drive visitation and brand awareness through partnership and co-creation of innovative commercial and customer solutions, concepts and insights, creating an outstanding 360* experience for customers and communities. We believe your passion lies within retail and consumer trends. You are a person who gets energized by and see the advantages with working in close collaboration with colleagues and partners and you gladly support and gets supported in return. You embrace challenges and truly enjoy risk-taking. You find motivation in seeing what gives value to the business and always aim to make an impact and achieve qualitative results through tackling difficult and new tasks with a balanced cost solution.


Personal development is a passion of yours and you always take the opportunity to learn new skills or tools to develop your talents and potential, both inside and outside your direct area of responsibility. Last but not least, you are a true believer of the IKEA culture & values which you share and live every day.


You have the capability to:


• express ideas and opinions effectively in writing
• apply knowledge of industry trends, outlooks and emerging technologies to achieve organisational goals
• provide courteous, timely, and helpful services (incl. digital) to encourage customer loyalty
• change direction as appropriate based on new ideas, approaches, and strategies
• develop virtual and other collaborative relationships to facilitate current and future objectives
• strives to meet quality standards
• develop the business, deliver results, find better ways and enable change • support the Meeting Place Making Leader, Customer Experience Leader and Concept Review Leaders in the execution of their accountabilities
• contribute to the Meeting Place Making and Customer Experience product development
• provide strategic consultative support on improvements to Meeting Place Managers
• collaborate with the Meeting Place Making Leaders to develop the Meeting Place Making framework and to streamline the concept development process
• make impact on Marketing Insights & Analytics to understand the needs of customers, communities and partners related to the Meeting Place Making framework and customer experience
• support Meeting Place Making Leaders, Customer Experience Leaders and Concept Review Leaders in their daily operations
• collaborate with other Concept & Customer Experience Developers in daily operation
• develop co-workers’ awareness for innovation and customer centricity by demonstrating INGKA Centres’ commitment to strive for outstanding customer experience