Configuration Manager

As a member of the Case Management & IT Inventory team, you will join a group that is on a growth journey. Within IT Inventory we have responsibility for key capabilities within Tele2 covering asset and lifecycle management, security, governance, risk and compliance. On top of that we are continuously adding key capabilities covering areas of Incident, Problem and Change Management, Customer Service/Case Management and Field Service Management. All of which is being built upon the leading ServiceNow platform.

Are you ready to be at the forefront of digital innovation? Join our dynamic team at Tele2, where Digital Capabilities & Technology (DCT) is the engine behind our products and services. As the essential enabler of our commercial ambitions, DCT brings automation and simplicity to the telecommunications industry, revolutionizing the way we connect and communicate. Within our organization, you’ll find everything from the backbone infrastructure of technology and IT systems, serving both our external & internal customers, to advanced analytics, AI creation, and front-end development. Our team plays a vital role in ensuring reliable and premium services through delivering exceptional experiences to our end customers, both Consumer and Enterprises, all the while supporting our colleagues within Tele2.

ABOUT THE ROLE

As a member of the Case Management & IT Inventory team, your role as a Configuration Manager holds significant importance. Joining our team means taking on a multifaceted position where your responsibilities encompass a diverse range of tasks of working with CMDB and overall in the ServiceNow platform. From gathering requirements from different stakeholders, reviewing designs, and ensuring effective follow-ups, you play a pivotal role in the team's success. Additionally, your drive and adept organizational skills include independently owning and driving tasks end-to-end together with both stakeholders your team and external parties, contributing to the seamless collaboration that defines our work culture.

WHAT WE LOOK FOR

As an individual, you demonstrate a drive and ability to work in a high pace environment while independently prioritizing and driving agendas end-to-end. Your collaborative spirit shines through, making you an excellent team player who contributes effectively to group efforts and connecting with various part of the organization as well as external parties. You communicate clearly and with ease, setting right expectations and enabling seamless interaction both individually and in group/project settings. Your ability to engage with individuals and navigate successfully within diverse teams makes you an asset to any professional environment. You have a passion for enabling improvements and finding new ways to enable them.

Furthermore, we also consider the following skills as advantageous:


- Experience from working with Configuration Management Data Base (CMDB), Common Service Data Modelling (CSDM) and ITIL framework either as an owner or lead

- Experience from working with Customer Service Management, Case management and/or Field Service Management either directly or as a close collaborator

- Knowledge from working with end-to-end processes in a IT environment covering multiple dependencies and stakeholders, preferably from larger IT-organizations
- Higher education and/or other equivalent certifications

- Extensive experience from working with ServiceNow and its different modules

- Proved ability to gather complex requirements and turn them into workable items

- Experience from Telecom is a plus

- Experience from working with Jira, Confluence, MS Office.

- Fluent in both English and Swedish

A few words from the manager

We are a small and dedicated team with a high level of independence and responsibility to ensure that we provide stabile operations and enable a great customer experience across segments, countries, brands and infrastructures. To support our operations we utilize an external partner that is embedded together with us.

You will have great colleagues, always striving to improve working in a high pace environment, and at the same time have fun. If this sounds like the right challenge for you, don’t hesitate to apply!

Why Tele2


-
We believe in fostering a creative and flexible work environment. You will be part of a culture where teamwork and inclusion are leading the way forward, a place where you bring your whole self to work as the unique person you are. We are committed to building a company that values diversity in all its forms.


-
Every employee is important for the company’s success and you will always have an impact through your work with opportunities for growth and development through internal paths.


-
At Tele2, we work hard to our commitment to lead in sustainability, which has made us the number one climate leader in Europe and we keep reaching new goals as we are bound to shift to a circular economy.


Interest and application
Would you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match!

Please note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email.
As a step in the recruitment process, Tele2 performs a background check on final candidates.

At Tele2 we work hard to fulfill our commitment to lead in sustainability being named the number one climate leader in Europe by The Financial Times and we keep reaching new goals as we are bound to shift to a circular economy.

We take great pride in delivering customer value by being Reliable, Insight Driven and Collaborative. We call it the Tele2 Way.