Configuration Manager, BMC Discovery Expert, Nordics or Poland

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate – by being a strong and personal financial partner.

Job ID: 10576 

Would you like to work with ITSM Data team? We are now looking for a Configuration Manager to contribute to the CMDB data quality and effective use of tools integrated to CMDB. This will be permanent position.

In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Though we’re a Nordic bank, we’re also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career.  

About this opportunity

Welcome to the CMDB team in Process Governance and Tools. As the Configuration Manager, you’ll play a valuable and important role in maintenance of our ITIL based ITSM processes. 

What you’ll be doing:
* Daily operational maintenance of the BMC Discovery tool and its integration with Helix CMDB
* Review, analyze, coordinate and maintain efficient operations between BMC Discovery and Helix CMDB and: BMC_Discovery and Helix CMDB monitoring
* BMC_Discovery and Helix CMDB troubleshooting
* BMC_Discovery and Helix CMDB housekeeping
* BMC_Discovery automation and workflow development into Helix CMDB
* Configuration management data quality review

* Analyze and solve incidents and requests related to the BMC_Discovery tool and Helix CMDB
* Contact data owners for CI architectural solutions and their implementations into Helix CMDB when needed 
* Identify and develop innovative solutions to customer requirements
* Identify and resolves technical and business problems
* Provide demonstrations and presentations for BMC_Discovery and Helix CMDB. Perform necessary equipment set-up and installation
* Explain product capabilities, limitations and implementation
* Writing new patterns

The role is based in the Nordics or Poland. 

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:
* Are self-driven and proactive with a positive attitude and integrity
* Have analytical mind and skills
* Are quality oriented
* Have the ability to inspire others to succeed and get the work done
* Collaborate and connect with others easily 
* Are ambitious and structured problem solver that demonstrates good judgement, and practical sense with limited information at hand
* Demonstrate experience in good practice IT Service Operations (e.g. Incident, Problem, Change)
* Are ready to take part in discussions on complex topics 


Your experience and background: 
* Professional and hands on experience in maintaining BMC Discovery and CMDB Helix
* Experience managing an enterprise deployment of BMC Discovery
* Experience building automations/workflows/integrations between tools
* Experience driving upgrades to the BMC Discovery tool
* Experience in scripting/writing patterns (BMC Discovery and SQL)
* Knowledge of architecture and configurations of IT infrastructure components 
* Experience in ITSM processes and understanding of ITIL methodology (SACM)
* Experience working with ITSM tools (Remedy, ServiceNow, Helix)
* High skills in communication
* Fluency in written and spoken English
* Familiar with Agile methodology

If this sounds like you, get in touch!
Next steps

Submit your application no later than 30/07/2022. For more information, you’re welcome to contact Joanna Lahutta, joanna.lahutta@nordea.com.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.