Consular Officer A2 (L), (SWE18.690)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
The British Consular Network in Stockholm is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a Consular Officer.
This job is also available in Alicante, Amsterdam, Athens, Berlin, Berne, Bordeaux, Bratislava, Brussels, Bucharest, Budapest, Copenhagen, Dusseldorf, Helsinki, Ljubljana, Lisbon, Luxembourg, Marseille, Munich, Oslo, Palma, Paris, Prague, Reykjavik, Rome, Stockholm, Tallinn, Vienna and Warsaw as well. If you are interested in applying to more than one location(s), you should submit an application for each by searching the name of the location you are interested in and click on "Apply".
The main purpose of the job is to help provide resilience to our consular networks across Europe. We need dynamic, well-organised people with a passion for customer service to offer clear guidance and assistance to UK nationals as the UK leaves the EU. The roles will cover many aspects of consular and the work that the Embassy leads on. Candidates should note that the functions of these will need to adapt to shifting priorities and operational objectives. The sort of responsibilities that these roles will cover will include:
. Giving UK nationals information to help them follow procedures necessary after the UK leaves the EU;
. Be a point of contact for internal and external stakeholders and colleagues;
. Receive and appropriately escalate enquiries relating to consular assistance cases;
. Notarising documents for UK nationals required by Member States;
. Providing consular support to UK nationals in hospital;
. Assisting victims of crime providing help, support and guidance;
. Providing support to British nationals arrested or detained;
. Providing a critical support function for consular and other Embassy teams;
. Ability to travel to neighbouring countries (where necessary) to offer resilience to other consular teams in the one or both of the European consular networks;
. Other tasks that support UK nationals as the UK leaves the EU.
Roles and Responsibilities:
. Provide a high level of consular assistance and support to British Nationals in a range of situations including hospitalisations, death, arrest, rape and sexual assault, financial difficulties, missing persons and child custody;
. Liaison with local contacts such as funeral directors, police, courts, prisons, hospital and town hall social workers as well as key stakeholders, charities and support organisations in order to provide assistance to British Nationals;
. Process appointments for consular services and update information on case management received from customers and via escalated cases from the Consular Contact Centre.
Essential qualifications:
. Proven customer service experience of at least three years and a strong sense of customer service delivery, including an ability to support customers in difficult or traumatic situations.
. Knowledge of the local system;
. Excellent communication and customer service skills;
. Fluency in oral and written English and in Swedish;
. Excellent interpersonal skills, ability to work collaboratively with colleagues throughout Europe and the UK;
. Attention to detail, strong analytical perspective and problem solving skills;
. Ability to work at pace and prioritise, managing an often heavy workload;
. IT skills (Outlook, PowerPoint, Word and Excel);
. Valid passport
Desirable skills and experience:
. Experience of assisting British nationals overseas;
. Experience of influencing and engaging key stakeholders and local authorities;
. An understanding of the issues that British nationals (tourists and residents) may face;
. Driving licence;
. Available to work out of hours and to travel abroad when required.
Required competencies

Changing and Improving, Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Other benefits or conditions of employment
This is a fixed-term contract for 6 months on full time basis. (40 hours per week)
The British Embassy doesn´t sponsor work permits applications.
According to the Swedish Ministry for Foreign Affairs, locally employed staff should be either Swedish citizens, EU citizens or permanent residents of any nationality registered in the population register when beginning their employment. Registration in the population register is not possible once employment has begun. For more information, please consult:
https://www.government.se/government-of-sweden/ministry-for-foreign-affairs/diplomatic-portal/diplomatic-guide/8.-employment/8.1-locally-employed-staff/
The successful candidate will be subject to confirmation of a background check and security clearance.
Visa / Passport requirements: Candidates must currently hold the independent right to live and work in Sweden and be prepared to ensure that right remains throughout the scope of the contract.
Additional information

The closing date for application is 11 November 2018.

For more details and information on how to apply please follow the link below:
https://fco.tal.net/vx/appcentre-ext/brand-2/candidate/so/pm/4/pl/1/opp/7493-Consular-Officer-SWE18-690/en-GB