Consultant (Swedish-speaking)

Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today's multi-channel contact centers. Now – we are on the lookout to expand our Consulting team with another ambitious collaborative colleague.
As our new consultant, you will be responsible for delivering first class projects to our customers and partners. You will be part of the Professional Services team and work closely together with the Implementation Services team and other internal stakeholders. In your capacity as a consultant, you will implement the Calabrio One suite and together with our partners and sales managers, identify and understand the needs of our customers and prospects. The position will suit you if you are a person with drive and analytical skills who likes to be a part of a team. You like to take creative initiatives, have a passion for new challenges and work systematically to achieve your goals.
What you'll be doing
Define, run, and lead projects together with our customers and partners
Revenue responsibility for the projects and revenue contribution to the company
Produce and maintain appropriate timelines and project plans
Lead workshops and guide the customer through the implementation and system configuration
Train and support customers and partners in our products
Analyze customer data and suggest improvements through consultancy services and operational assessments
Take an active part in maintaining a high product usage and satisfaction at our customers base
Travel is required, for delivering projects in Europe

Requirements
A minimum of three years of experience working in the Contact Center industry, or another relevant background as a consultant
Experience working hands on with solutions like WFM, QM & Analytics
Excellent communication skills in English and Swedish. Other languages are considered advantageous, especially Finnish
A technical university degree combined with an analytical and problem-solving attitude

Benefits
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most... workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.
Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you'll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.
About Calabrio:
Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.
Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).
Awards & Accolades:
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.