Consumer Support Agents

Thule Group is world leader in products that make it easy to bring along the things you care for – easily, securely and in style – when living an active life. Under the motto Active Life, Simplified. we offer products within Sport&Cargo Carriers (roof racks, roof boxes and carriers for transporting cycling, water and winter equipment by car), Packs, Bags & Luggage (e.g. computer and camera bags, luggage and hiking backpacks), RV Products (awnings, bike carriers and tents for motorhomes and caravans) and Active with Kids (bike trailers, strollers and child bike seats).


Thule Group has approximately 2,300 employees at 9 production facilities and 35 sales offices worldwide. Its products are sold in more than 140 markets and sales in 2018 amounted to SEK 6.5 billion. www.thulegroup.com




Do you share our passion for an active lifestyle? Are you a team player with excellent social skills and technical understanding who thrives in an international environment with a high degree of variety on a daily basis? Then you should apply for this job!

Here is an opportunity to work with a great team of people in a company with great products that inspire to live an active life.

The Consumer Service Department plays a very important role in the interaction with the people that use our products. It rests upon the team to be the link between Thule and the users to secure that they get support on requests and information about products and purchases. Supply existing and potential consumers with relevant product data, questions regarding our e-com and issues with the products.

We are at the moment looking for two new Consumer Support Agents. If you are a service-minded, enthusiastic and self-motivated person with a strong personal drive, calm, structured and with excellent communication skills, someone that is taking pride in passing on clear and consistent information to a broad audience - then this is an exciting opportunity for you.

We trust you have a high working capacity and ability to perform under stress with proficient language skills in English and Swedish. Since we will support consumers in Poland as well, Polish is a requirement for one of the positions. Other Nordic languages are an advantage. We also believe you have previous experience from using ERP and ticketing systems (Movex, Zendesk, Freshdesk, SAP, Oracle Consuetc) as well as a proficiency in Microsoft Office 365. You also need to have a good understanding of B2C online sales support, activities and systems as well as previous experience from companies with consumer goods.

We believe in strong team work both within your team but also across teams. We strive to be an open and curious organization, sharing our knowledge and inspiring one another. Within Thule Group you will find people who have a passion for the products we make and the outdoor company we are. We share the same values and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it.

The positions reports to our Consumer Support Manager, Johan Bresky and the position is placed in Malmö, Sweden. If you believe you would enjoy working in such an environment and feel that the professional tasks will be challenging, please submit your application no later than 29th February 2020.