Contact Center Coordinator for international consumer electronics company

MultiMind Bemanning AB arbetar med personaluthyrning och rekrytering. Bolagets nisch är att förmedla personal med språkkunskaper samt internationell erfarenhet inom områdena kundservice, ekonomi, marknadsföring, HR och IT.

Looking for an opportunity to apply your contact center experience in an international environment? Then you have come to the right place. 

MultiMind is now looking for an Contact Center Coordinator to work with coordinating information between all relevant roles in SENA and our client's Contact Center.  This is an exciting consultancy opportunity at a world-leading consumer electronics company starting as soon as possible until August. 

About the company Our client is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything our client does is driven by a passion for excellence - and their commitment to develop the best products and services on the market. In today's fast-paced global economy, change is constant and innovation is critical to a company's survival. For 70 years, our client has set its sights on the future, anticipating market needs and demands to steer the company towards long-term success. 

About the role The Contact Center Coordinator supervises the performance and quality provided by the outsourced Contact Center through reports and analyses, such as QA, mystery calls etc., being conducted by the Contact Center and other 3 rd party suppliers, and work together with the supporting teams on improvements and actions needed.

Key tasks and responsibilities Process and coordinate all kind of information relevant to Contact Center.
Run projects related to the Contact Center operation.
Monitor KPI and take action when needed.
Analyze agent quality result done via different channels and set up actions for improvements.
Analyze information data where applicable (Top questions, good/bad information, sharing, on-time et cetera).
The profile We are looking for a driven, analytical and self-going Contact Center Coordinator, who works well in a high-paced environment. Through paying attention to detail, while never loosing sight of the bigger picture, the Contact Center Coordinator ensures that all problems are solved in a timely manner. Being proactive, the Contact Center Coordinator is focused on identifying opportunities for improvement, and taking action accordingly. 

More specifically, we are looking for the following profile:

College ("gymnasium") degree 
Contact center experience, as preferably team leader or higher
Well oriented in the after sales market, preferably within consumer electronics
Fluent in Swedish and English, written and verbally
Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.

Employees at MultiMind are entitled to: Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave and overtime compensation. 
A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.
Participate in fun activities and events.
Generous preventive health care through beneficial discount on gym membership.