Content Developer Damage Repairs

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

About us,
Volvo Cars Service Business (VCSB) has a purpose to enable hassle free car ownership and create customer loyalty by high quality and efficient 
service operations. Our ambition is to be the preferred supplier for service and parts to our retailers and customers.

If you share the passion for creating great customer experience, have an open mind set, thrive on innovative ways of working and want to be part of a global,
diverse and agile team, this could be a unique career opportunity for you.
Service Concepts is a new unit within Volvo Cars Service Business, Service Operations & Technology. We are responsible for our Service providers processes and service formats. For example, we own and implement the Customer Service Process, the Volvo Personal Service concept and the Damage repair concepts. We develop new service formats that will optimize the way we service and repair our consumers cars. We drive digitalization of our Customer Service Process and our service and repair processes. Now we need a new colleague to our team.

Your mission,
As Content Developer Damage Repair you will work in the Service Concepts Art. The role resides within the Development and Content team, where we develop solutions and content such as presentation material, tools lists, creating and maintaining global standards etc. visualized in the Dealer Development Portal to support market implementations and launch.
Your contribution will be core knowledge and to support the team in successful creation of content for Damage Repair. Some of your exiciting work will be:

* Develop programs and effective work processes for Damage Repair
* Create and update standards and support implementation material
* Set implementation targets
* Support and act as a Subject Matter Expert for Damage Repair solutions in dialogues with Sales companies and retailers
* Collect new ideas from implementations and ensure that these are handled in an improvement process for our provided programs
* Collaborate with external service providers
* Maintain and develop current program and initiatives
* Benchmarking global trends in Damage Repair business to ensure Best Practice


Your skills and potential,
To thrive in this position, we believe that are an excellent communicator, and one of your strengths considered by others is that you easily can explain and communicate ideas and problems to people with other skills than yourself. You have a strong drive to deliver and have a can-do attitude. You are a team player who enjoy interacting with people and you understand that collaboration will be key to get things done and make real impact. You are structured and good at planning and a person that enjoys taking own initiatives and driving continuous improvements.
Key requirements.

* BSc in Engineering or Business administration or equivalent, alternatively several years of relevant experience within the damage repair area.
* Experience within damage repair area.
* You also have great knowledge and understanding of damage repair management.
* Solid skills of written and spoken English (Swedish in not required)
* Swedish driver’s license B
* Excellent skills in PowerPoint or similar presentation programs.


Experience from agile work is meritorious.

Curious?
Most welcome to connect. If you want to learn more about your potential position reach out to VCSB Team Manager Service Concepts & Battery Lifecycle Service Karro Zetterholm at  +46-723-716923
or by email to karro.zetterholm@volvocars.com  For questions regarding the recruitment process, please contact Senior Recruiter Johanna Nilsson at johanna.nilsson.2@volvocars.com.

Interview will be held by continuously and let us know why you think you would be an ideal fit for this role in your application letter! We want your application in English at the latest 2021-11-10. Please note that applications via email will not be accepted due to GDPR.