Content Developer Service Concepts

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Volvo Cars Service Business (VCSB) has a purpose to enable hassle free car ownership and create customer loyalty by high quality and efficient service operations. Our ambition is to be the preferred supplier for service and parts to our retailers and customers.
Service Concepts is a new unit within Volvo Cars Service Business, Service Operations & Technology. We are responsible for our Service providers processes and service formats. For example, we own and implement the Customer Service Process, the Volvo Personal Service concept and the Damage repair concepts and methods. We develop new service formats that will optimize the way we service and repair our consumers cars. We drive digitalization of our Customer Service Process and our service and repair processes. We are now looking for a new colleague as a Content Developer.   
Your mission
As Content Developer Service Concepts, you will work in the Development & Content team, developing content for our concept’s Volvo Personal Service, Damage Repair Concept, Mobile Service, Satellites to name a few.  
The Concept team develops solutions, and the Content team produces content such as presentation material, process descriptions, layout, and tools lists, creating and maintaining global standards etc. visualized in the Dealer Development Portal to support market implementations and launch.
Your contribution will be core knowledge of our concepts and to support the team in successful content creation of those, towards our main target groups which are retailer staff, such workshop personnel, but also Sales companies and internal stakeholders.

Some of the things you will do:
* Develop programs and effective work processes for our concepts
* Create and update standards and support implementation material
* Set implementation targets
* Support and act as a Subject Matter Expert for our solutions in dialogues with Sales companies and retailers
* Collect new ideas from implementations and ensure that these are handled in an improvement process for our provided programs
* Collaborate with external service providers
* Maintain and develop current program and initiatives
* Benchmarking global trends in service and repair processes to ensure Best Practice


Your skills and potential
To thrive in this position, we believe that are an excellent communicator, and one of your strengths considered by others is that you easily can explain and communicate ideas and problems to people with other skills than yourself. You have a strong drive to deliver and have a can-do attitude. You are a team player who enjoy interacting with people and you understand that collaboration will be key to get things done and make real impact. You are structured and good at planning and a person that enjoys taking own initiatives and driving continuous improvements.

Key requirements:
* BSc in Engineering or Business administration or equivalent, alternatively several years of relevant experience within the Automotive Service providers processes and service formats area
* Experience within the workshop area
* You also have great knowledge and understanding of damage repair management
* Solid skills of written and spoken English (Swedish is not required)
* Swedish driver’s license B
* Excellent skills in PowerPoint or similar presentation programs

Experience from agile work is meritorious.

Where you'll be
You'll work in a hybrid setting at our headquaters in Torslanda, Gothenburg. 

Curious and want to join us?
If you want to learn more about your potential position, and get to know your potential manager, reach out to VCSB Team Manager Service Concepts Karro Zetterholm at +46 723-716923 or by email to karro.zetterholm@volvocars.com  For questions regarding the recruitment process, please contact Senior Recruiter Johanna Nilsson at johanna.nilsson.2@volvocars.com. com or on LinkedIn https://www.linkedin.com/in/jnilsson3/ - choose what suits you best.

Let us know why you think you would be an ideal fit for this role in your application letter! We want your application in English at the latest 2022-01-10 and interviews will be held ongoing. Please note that applications via email will not be accepted due to GDPR.